Support Specialist

10 hours ago

Brisbane, Queensland, Australia beBeeTechnical Full time $130,000 - $170,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to customers, resolving issues efficiently and effectively.

About the Role

This is an exciting opportunity to work with cutting-edge technology and make a real impact on customer satisfaction. As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical difficulties, and your expertise will be crucial in resolving these issues.

Responsibilities
  • Respond to and resolve customer technical issues via phone, email, or chat.
  • Develop and maintain in-depth knowledge of Microsoft products and services.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
Qualifications

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 4+ years of experience in technical support, cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • OR equivalent experience, including 2+ years working in a customer-facing role and 2+ years working on technical projects.
Core Skills
  • Knowledge of Microsoft Intune, Azure, Office 365, and other Microsoft products.
  • Ability to troubleshoot and resolve common Intune issues.
  • Experience in Windows Autopilot and advanced troubleshooting skills.
  • LOB Application deployment, Win32 Packaging via Intune, and advanced troubleshooting skills.
  • Operating Systems Concepts – Active Directory, Security, OS Internals.
  • Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, enrollment as well as their configuration and management options.
  • Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron).
  • Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
  • Knowledge of System Center Configuration manager or system management.
  • Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations.

Australian Citizenship is preferred, and language skills in Korean, Japanese, or Chinese/Mandarin are also highly valued.

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