Service Delivery Excellence Lead

4 days ago


Sydney, New South Wales, Australia Datacom Full time
Company Overview
Datacom is a leading IT professional services supplier in Australia and New Zealand, committed to making a difference in people's lives. Our dynamic and agile culture fosters collaboration, innovation, and growth.

Job Description
We are seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our service delivery unit, you will be responsible for ensuring customer satisfaction by providing quality services aligned with contracts. You will act as a single point of contact for customers and align their requirements with Datacom's service levels.

Key Responsibilities
  • Ensure customer satisfaction through high-quality service delivery.
  • Act as a single point of contact for customers and manage relationships.
  • Align customer requirements with Datacom's service levels.

Requirements
To succeed in this role, you will require:
  • A passion for delivering excellent customer service.
  • Strong customer relationship building and management skills.
  • Ability to work collaboratively with teams to achieve outcomes-based solutions.
  • Proven negotiating and commercial contract skills.
  • Pragmatic approach to problem-solving with analysis of situations, variables, or data.

Benefits
We offer a range of benefits that make us an attractive employer, including social events, remote working options, flexi-hours, and professional development courses.

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