Service Delivery Excellence Lead
4 days ago
Datacom is a leading IT professional services supplier in Australia and New Zealand, committed to making a difference in people's lives. Our dynamic and agile culture fosters collaboration, innovation, and growth.
Job Description
We are seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our service delivery unit, you will be responsible for ensuring customer satisfaction by providing quality services aligned with contracts. You will act as a single point of contact for customers and align their requirements with Datacom's service levels.
Key Responsibilities
- Ensure customer satisfaction through high-quality service delivery.
- Act as a single point of contact for customers and manage relationships.
- Align customer requirements with Datacom's service levels.
Requirements
To succeed in this role, you will require:
- A passion for delivering excellent customer service.
- Strong customer relationship building and management skills.
- Ability to work collaboratively with teams to achieve outcomes-based solutions.
- Proven negotiating and commercial contract skills.
- Pragmatic approach to problem-solving with analysis of situations, variables, or data.
Benefits
We offer a range of benefits that make us an attractive employer, including social events, remote working options, flexi-hours, and professional development courses.
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