Delivery Excellence Manager

6 days ago


Sydney, New South Wales, Australia Qantas Full time

Company Overview

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. The Group operates two complementary airline brands — Qantas and Jetstar — offering regional, domestic, and international services.

Job Description

The Operations Delivery Lead plays a critical role in ensuring efficiency, effectiveness, and service level agreements across the Customer Advocacy team. Key responsibilities include delivering exceptional service with a customer-first mindset, managing the quality framework for the team, and supporting operational delivery of services within the team.

  • Ensure efficient case management and seamless processes to meet customer and business needs.
  • Monitor daily fluctuations in escalated complaints and respective targets to identify and report on major deviations in a timely manner, recommending solutions to allow the team to respond accordingly.
  • Triage and clear Customer Advocacy queues and shared inboxes, providing operational business support on cases received through the Airline Customer Advocate.


  • Sydney, New South Wales, Australia SKL Technology Full time

    About the RoleSKL Technology is seeking a highly skilled Technical Delivery Manager to join our team in the Health Insurance industry. As a key member of our delivery team, you will be responsible for facilitating the team's workflow and driving continuous improvement initiatives.This 12-month contract with an option for extension offers a hybrid working...


  • Sydney, New South Wales, Australia NGS Super Full time

    About NGS SuperWe are a National Public Offer Industry Fund Focused on the Education and Community Sectors.We Provide Exceptional Member-Oriented Service and Ensure Our Members' Best Financial Interest.The RoleThis Permanent, Full-Time Role Delivers Personalised Service and Operational Efficiency by Ensuring Full Delivery of NGS's Administration Supplier...


  • Sydney, New South Wales, Australia OurPath Full time

    Project Delivery Specialist - Agile ExcellenceWe're seeking a highly skilled Project Delivery Specialist to join our delivery team at OurPath. In this role, you'll be responsible for delivering high-quality solutions using Agile methodologies.About the RoleThis role is ideal for someone with a strong delivery background in Agile environments, coupled with a...


  • Sydney, New South Wales, Australia Australia and New Zealand Banking Group Limited Full time

    We're seeking a Delivery Excellence Lead to join our Technology team at the Australia and New Zealand Banking Group Limited. In this role, you'll be responsible for overseeing the operational delivery and performance of a portfolio of applications and platforms.The ideal candidate will have expertise in escalation procedures, incident management, and other...


  • Sydney, New South Wales, Australia Amazon Full time

    Job SummaryWe are seeking an experienced Senior Program Manager to join our Delivery Experience team and support the rapid growth of our DSP program. This is an excellent opportunity for someone who enjoys ambiguity and designing experiments to validate partner experience initiatives, while analyzing and solving complex problems and managing competing...


  • Sydney, New South Wales, Australia Westpac Group Full time

    We are seeking a Delivery Excellence Specialist to join our team. In this role, you will drive digital product development, deliver projects using agile delivery practices, and drive business outcomes.The successful candidate will have a proven track record in driving digital transformation, experience with delivering projects using agile delivery practices,...


  • Sydney, New South Wales, Australia Beca Corporate Holdings Limited, Full time

    Beca Corporate Holdings Limited is committed to creating resourceful, smart solutions that make everyday better for our clients, people and community. As a Delivery Excellence Specialist, you will play a key role in delivering high-quality work in direct communication with our clients. With a focus on either Energy (Power), Defence and Water sector related...

  • Project Director

    5 days ago


    Sydney, New South Wales, Australia ClearCompany Full time

    Company OverviewClearCompany has partnered with a specialist manufacturing and project delivery contractor to find an experienced Project Director - Delivery Excellence.Job Description:As Project Director - Delivery Excellence, you will be responsible for the successful execution of all projects, ensuring they are delivered on time, within budget, and to the...


  • Sydney, New South Wales, Australia Aptitude Software Full time

    **About the Role:**Aptitude Software is seeking a highly skilled Service Delivery Manager to lead our Assure offering, ensuring seamless delivery according to contractual obligations.As a Service Delivery Manager, you will be responsible for onboarding clients, managing relationships with a 'Client First' attitude, and becoming a trusted advisor and...


  • Sydney, New South Wales, Australia Datacom Full time

    Company OverviewDatacom is a leading IT professional services supplier in Australia and New Zealand, committed to making a difference in people's lives. Our dynamic and agile culture fosters collaboration, innovation, and growth.Job DescriptionWe are seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our service...


  • Sydney, New South Wales, Australia Pegasystems Full time

    About UsPegasystems is a leading technology provider committed to delivering exceptional solutions. Our team of experts works closely with clients to ensure successful project delivery and customer satisfaction.Job ResponsibilitiesAs a Project Delivery Leader, your primary focus will be on project planning, execution, and management. You will lead...


  • Sydney, New South Wales, Australia Zensar Technologies Full time

    Key ResponsibilitiesAs an Agile Transformation Expert, your key responsibilities will include:Empowering teams to be successful and deliver high-quality resultsProviding coaching to teams with a strong focus on Agile practicesEvaluating Agile methodologies and implementing agility in project delivery processes using SAFe and ScrumImproving delivery...


  • Sydney, New South Wales, Australia Allurapartners Full time

    About AllurapartnersWe are a leading provider of IT services to the property industry, and we are seeking an IT Service Transition Manager to join our team. As a key member of our team, you will be responsible for overseeing the transition of services across multiple IT projects, working closely with internal teams and third-party vendors to enhance service...


  • Sydney, New South Wales, Australia Gilmour Space Technologies Full time

    Company OverviewGilmour Space Technologies is a leading company in the space industry, dedicated to delivering innovative products that make a difference in the real world.

  • Delivery Manager

    4 days ago


    Sydney, New South Wales, Australia ClearCompany Full time

    About Our OrganizationAustralian Payments Plus (AP+) aims to revolutionize the payments landscape in Australia. We focus on developing innovative solutions that cater to the diverse needs of Australian businesses, government, and consumers.Our products include the domestic debit network, real-time payments infrastructure, secure bill payments, digital...


  • Sydney, New South Wales, Australia Amazon Full time

    An exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with...


  • Sydney, New South Wales, Australia TFE Hotels Group Full time

    Join our dynamic team as an Operational Leader and make a real difference in people's lives.Company OverviewT FE Hotels Group is a leading hospitality company that values people above all else.We are dedicated to creating unforgettable experiences for our guests and believe that our team members are the key to success.Job DescriptionThis role involves...


  • Sydney, New South Wales, Australia Zafire Limited Full time

    Job Description:Zafire Limited is currently recruiting for a Delivery Solutions Manager to join our team. As a key member of our Delivery team, you will be responsible for leading and managing client relationships, establishing project direction, and ensuring timely delivery while mitigating risks. Your expertise in project management, stakeholder...


  • Sydney, New South Wales, Australia ClearCompany Full time

    We are looking for a talented Delivery Operations Manager to join our team at ClearCompany. In this role, you will be responsible for overseeing the end-to-end delivery of all projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will work closely with project management teams, establishing governance...


  • Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    Job OverviewThe successful candidate will lead the delivery of end-user services and support for desktop devices used by employees.Key ResponsibilitiesEUC Subject Matter Expert responsible for delivering end-user services and support for devices used by employees.Backup resource for Windows Lead providing support for Windows / VMWare / Active Directory.SOE...