Service Delivery Lead
3 days ago
In this role, you will be responsible for managing the overall operational delivery and performance of our portfolio of applications and platforms.
About the Job DescriptionThe ideal candidate will have deep expertise in escalation procedures, incident management, and other facets of service delivery. You will oversee the initiation, transition, and ongoing maintenance of our apps/platforms to meet business/user needs.
- You will be accountable for managing day-to-day relationships with service partners, establishing appropriate metric/performance reporting, and tracking performance to ensure business viability of service levels.
- Manage interfaces between partners and other IT/Business stakeholders, monitor user satisfaction, and work with the delivery team on remediation.
- Plan, estimate, and execute systems work to time, budget, and quality targets.
Key Skills and Qualifications:
- Tertiary qualifications in Business Management or Business IT or Project Management qualifications, or relevant industry experience.
- Mastery of ITIL principles.
- A natural ability to forge new relationships and proactively engage with stakeholders across the organization, fostering a culture of collaboration and shared success.
- Proven ability to balance concurrent activities.
Benefits:
We offer a range of benefits and support resources so you can create a healthy work-life balance and bring your best every day.
We also provide tools that enable remote work to support flexible work arrangements whenever possible.
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