Strategic Digital Experience Lead

6 days ago

Sydney, New South Wales, Australia beBeeDesign Full time $120,000 - $160,000
Customer Experience Design Leader

The role of Customer Experience Design Leader is to lead a collaborative team environment, driving the creation and execution of digital experience strategy. The successful candidate will be responsible for owning the strategic experience design and governance of a portfolio of work delivering product initiatives across various digital platforms.

  • Key Responsibilities:
  • Develop and implement an innovative experience strategy and roadmap across digital platforms
  • Collaborate with researchers, designers, product, engineering and other business stakeholders to deliver feasible solutions that meet customer and business needs
  • Lead the development of design capability and practice within the Chapter, including continuous improvement of people, process and craft
  • Oversee the management of design operations across your delivery portfolio
  • Advocate for design, ensuring experience design methodology is understood and embedded in product delivery across the broader organisation

Requirements:

  • Proven design leadership and mentorship experience
  • Extensive experience implementing the end-to-end UX process including scoping, planning and providing estimates for UX deliverables on large/complex projects
  • Strong conceptual interaction design and information architecture skills with an ability to know

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