Customer Service Coordinator

3 weeks ago


Rockhampton, Queensland, Australia Coates Hire Full time

About Coates Hire

We are a leading provider of equipment hire solutions, proudly Australian owned and committed to delivering exceptional customer service.

The Role

We are seeking a skilled Customer Service Coordinator to join our team at our Rockhampton branch.

Key Responsibilities

  • Provide exceptional customer service to our clients, addressing their needs in person, by phone and email.
  • Generate hire schedules, quotes and invoicing to ensure seamless operations.
  • Coordinate equipment deliveries, transfers, pick-ups, repairs and breakdowns to meet customer needs.
  • Assist customers and colleagues in the yard with loading equipment as required.

What We Offer

We provide our team with a wide range of benefits, including development and career progression pathways, access to employee discounts and wellbeing programs, and opportunities for growth and development.

Requirements

  • Previous face-to-face customer service experience.
  • A desire to provide amazing customer experience.
  • General computer skills, including MS Word, Excel and Outlook.
  • Capability to learn and absorb technical information.
  • Ability to lift and no mobility restrictions.

Why Join Coates Hire?

We are committed to creating a workplace that values diversity and inclusion, and we welcome candidates from all backgrounds and experiences to apply.

Coates Hire. Equipped for You.



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