Customer Service Coordinator
3 weeks ago
About Coates Hire
We are a leading provider of equipment hire solutions, proudly Australian owned and committed to delivering exceptional customer service.
The Role
We are seeking a skilled Customer Service Coordinator to join our team at our Rockhampton branch.
Key Responsibilities
- Provide exceptional customer service to our clients, addressing their needs in person, by phone and email.
- Generate hire schedules, quotes and invoicing to ensure seamless operations.
- Coordinate equipment deliveries, transfers, pick-ups, repairs and breakdowns to meet customer needs.
- Assist customers and colleagues in the yard with loading equipment as required.
What We Offer
We provide our team with a wide range of benefits, including development and career progression pathways, access to employee discounts and wellbeing programs, and opportunities for growth and development.
Requirements
- Previous face-to-face customer service experience.
- A desire to provide amazing customer experience.
- General computer skills, including MS Word, Excel and Outlook.
- Capability to learn and absorb technical information.
- Ability to lift and no mobility restrictions.
Why Join Coates Hire?
We are committed to creating a workplace that values diversity and inclusion, and we welcome candidates from all backgrounds and experiences to apply.
Coates Hire. Equipped for You.
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