Customer Service Representative
2 weeks ago
About the Role
We are seeking an experienced Customer Service Officer to join our team at the Bank of Queensland. As the first point of contact in the Branch, you will provide exceptional customer service to our customer network.
Your Key Responsibilities
- Deliver outstanding customer service through teller duties, including general enquiries, account opening/closing, deposits, and withdrawals.
- Develop and maintain strong relationships with internal and external customers by providing information on BOQ's products and services.
- Initiate quality conversations with customers through floor walking and maintain customer relationships through inbound and outbound calling.
- Contribute to the success of the branch by achieving sales targets and working collaboratively with the team.
- Perform daily maintenance of the ATM and manage cash effectively.
About You
We are looking for an experienced Customer Service Officer with outstanding customer service and excellent communication skills. You will thrive in this environment by demonstrating a collaborative team approach, a willingness to go above and beyond for customers and colleagues, and a 'can-do' attitude.
About Us
The Bank of Queensland is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees. We value diversity and inclusivity, and we are committed to creating a workspace that values and leverages difference.
Our Perks
We offer a range of benefits, including flexible working arrangements, discounted financial products, salary sacrificing options, and paid parental leave. We also have an Employee Assistance Program and access to employee network groups focused on diversity and inclusion.
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