Customer Service Representative

4 weeks ago


Rockhampton, Queensland, Australia Coates Hire Full time

About Coates Hire

We're a leading provider of equipment hire solutions, serving customers across various industries, including construction, mining, and engineering.

The Role

We're seeking a skilled Customer Service Coordinator to join our team at our Rockhampton branch. As the first point of contact for customers, your primary goal will be to deliver exceptional service and ensure our customers receive the best possible experience with their equipment solutions.

Key Responsibilities

  • Address customer needs in person, by phone, and email
  • Generate hire schedules, quotes, and invoicing
  • Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  • Assist customers and colleagues in the yard with loading equipment

What We Offer

We provide our team with a range of benefits, including:

  • Development and career progression pathways
  • Access to employee discounts, benefits, and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation

Requirements

To be successful in this role, you'll need:

  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • Capability to learn and absorb technical information
  • Ability to lift and no mobility restrictions

About Us

We're committed to creating a workplace where everyone feels valued and included. We're proud to be implementing our second Reconciliation Action Plan and are dedicated to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

Our Impact

We support local and national charities through the Coates Foundation and invest in more sustainable equipment solutions to help create a greener future for all.

Unlock Your Potential

We welcome candidates from all backgrounds, experiences, and perspectives to apply.



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