Service Excellence Manager

2 weeks ago


Perth, Western Australia beBeeQuality Full time $134,008 - $149,889
About the Role

This is a senior management position within our organisation, responsible for driving quality and service excellence across our operations.

Job Description

The successful candidate will lead and drive quality, compliance and service improvement initiatives to ensure our services meet or exceed regulatory standards while continually improving outcomes for the people we support.

  • Develop and implement organisation-wide service improvement strategies.
  • Monitor and measure service quality, client outcomes and compliance.
  • Collaborate on solutions to non-compliance findings and quality issues.
  • Coordinate continuous improvement initiatives across systems, processes and culture.
Key Skills and Qualifications
  • Demonstrated experience in quality assurance, compliance and continuous improvement.
  • Strong understanding of aged care and disability standards.
  • Proven experience in leading change and driving cultural and operational improvements.
  • Excellent communication, leadership and stakeholder engagement skills.
What We Offer

We offer a range of benefits to our staff, including access to an employee assistance program, salary packaging, employee discounts and study scholarships.



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