Service Excellence Leader

6 days ago

Perth, Western Australia beBeeCustomer Full time $100,000 - $120,000
Guest Services Manager Job Description

We are seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and delivering a high-quality experience for our guests.

The ideal candidate will have extensive experience in hotel operations, with a proven track record of leading teams and driving results. You will be responsible for overseeing all property operations, resolving guest-related issues, and maintaining high levels of hospitality and service.

  • Attending as the property Manager on Duty and overseeing all property operations.
  • Representing property management in resolving any guest-related situation.
  • Leading Front Office Teams and maintaining Guest Services and Front Desk Goals.
  • Ensuring Exceptional Customer Service and implementing Projects and Policies.
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

To succeed in this role, you will need excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should also have strong problem-solving skills and the ability to think critically.

Required Skills and Qualifications:
  • Experience in daily operations of a hotel.
  • Current WA RSA essential for this role.
  • Current Drivers Licence, manual preferred.
  • Hospitality experience is essential.
  • Must be well organized, efficient and have excellent people skills.

Benefits:

We offer a range of benefits to support your well-being and career growth. These include:

  • Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all Marriott Brands.
  • Flexible work options.
  • Hotel perks like accommodation and food & beverage discounts.
  • Enhanced superannuation.
  • Travel & stay benefits including eligibility into our Bonvoy loyalty program.
  • Incentive, recognition, and wellbeing programs.
  • Excellent career growth and learning opportunities.

Others:

At Westin Hotels, we believe in creating an inclusive and supportive work environment that allows our team members to thrive. We are committed to providing equal opportunities for all applicants, regardless of their background or circumstances.

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