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Experienced Guest Services Team Lead

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Sydney, New South Wales, Australia beBeeExperience Full time $76,000 - $98,300

The role of Assistant Manager, Guest Experience is a key part of the store leadership team.

Key Responsibilities:
  • Create and foster a respectful and inclusive environment by welcoming and celebrating differences among team members.
  • Lead from the floor to assess and fulfill business needs, ensuring the success of the store and the company.
  • Engage directly with team members to help them understand how their work contributes to the store's success.
  • Implement the Store Manager's People vision for the store and cascade it to team members using independent judgment.
  • Manage the store's hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team that drives results.
  • Provide training and coaching to team members, closing gaps by identifying development areas and sourcing training solutions.
  • Lead performance management activities, including direct feedback, continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
  • Ensure an exceptional guest experience on the floor by assessing the level of guest connection and technical product education and collaborating with team members to maintain day-to-day store operations.
  • Address guest feedback and issues, including escalations and urgent requests, helping to resolve these issues promptly.
  • Monitor and compare performance metrics against goals to assess and close gaps in guest experience.
  • Manage sell-through by monitoring product levels, ensuring accuracy of inventory counts, managing shrinkage, and organizing product deliveries in line with visual merchandising strategy.
Requirements:
  • 1 year people management experience
  • 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
We're Looking For:
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
  • Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives