Lead Guest Services Team

2 weeks ago

Sydney, New South Wales, Australia beBeeHospitality Full time $48,000 - $75,500
Lead with Excellence

We are seeking a seasoned hospitality professional to join our team as a Bell Captain. This role is pivotal in shaping the success of our hotel operations and requires someone who is passionate about delivering outstanding guest service and leading high-performing teams.


Your Key Responsibilities:
  • Lead a team of Hotel Porters to foster positive guest relations and create a welcoming environment
  • Coordinate guest arrivals and departures, ensuring seamless luggage delivery and collection
  • Provide expert knowledge on services and facilities available within the property, as well as local events and attractions
  • Maintain positive working relationships across all departments
  • Support the Concierge in rostering, training, and communications

About You:
  • Strong organisational and time management skills
  • Experience as a Bell Captain or similar role in a five-star property desirable
  • A valid NSW Driver's Licence with a clean driving record required
  • Ability to work collaboratively in a team environment
  • Excellent verbal and written communication skills

What We Offer:
  • Complimentary meals daily, including hot meals, sandwich bar, and more
  • Uniforms laundered and ready for you each day
  • Competitive hourly rate, plus penalty rates for weekends and public holidays
  • Five weeks' paid annual leave for eligible staff members
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Career development opportunities through The Star Academy
  • An organisation that values diversity, teamwork, and personal growth

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