Homecare Manager

1 week ago

Melbourne, Victoria, Australia beBeeHousing Full time $60,000 - $85,000
About This Role

Permalink Support Services is a registered NDIS Provider offering homecare & community care services, coordination, therapy, housing, supported independent living, and job active programs to people with disabilities.

The Housing Specialist is a key role within our organization. The primary responsibilities include client intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between the client, support coordinator/stakeholders with our administration teams.

Key Responsibilities:
  • Engage virtual assistants and ensure they are actioning/prompting clients to book inspections.
  • Develop client business through marketing efforts.
  • Initiate client intake, setup care plans, department rostering, and complaint resolution.
  • Attend high-profile clients and severe complex cases in search of private rental, community housing or short-term accommodation.
  • Connect with clients weekly via calls and send confirmation messages for inspection bookings, lease approvals, and other necessary communications.
  • Work collaboratively with a multi-disciplinary team including Client Housing Managers, Client Services managers, clients, support coordinators, and external stakeholders to sustain tenancies.
  • Experience or capacity dealing with people who have experienced homelessness.
  • Capacity dealing with complex and challenging clients with an ability to engage clients to create a budget and seek appropriate housing in a timely manner.
  • Highly skilled in managing disputes/complaints and/or breaches in accordance with The Residential Tenancies Act, HCA policies and Victorian Civil and Administrative Tribunal (VCAT).
  • Highly developed written and oral communication skills and relationship management skills.
  • Well-developed organizational skills including the ability to manage competing priorities.
  • Demonstrated experience working in a fast-paced environment and works well under pressure.
  • A team player who can work as part of a team while also having the capacity to function autonomously.
  • Ensure quality in service delivery to Clients.
  • Maintain KPI as per departmental assigned growth needs.
  • Knowledge and experience in the use of Microsoft Office programmers and the capacity to use/learn new systems/databases such as housing management databases.
  • Provide strong leadership and direction for staff within the department, ensuring a high level of service delivery, professional development, and workplace culture.


Selection Criteria:
  • Tertiary or diploma qualifications in a health or human service-related field.
  • Demonstrated experience in managing the delivery of customer support plans within a disability framework.
  • Solving capability, particularly in customer relations and building organizational capability applied within a disability and National Insurance Disability Scheme service framework.
  • Minimum 2 years in a customer interaction role in the disability sector or related.
  • Demonstrated understanding of mental health, autism, and disability service standards.
  • A good understanding and knowledge of customer relations and NDIS frameworks and the ability to build and manage relationships with customers/participants and their employees.
  • A broad range of influencing skills, experience with producing high-quality and effective written communication with the ability to develop and maintain relationships with a diverse set of support coordinators, support workers, and administration staff.
  • Strong interpersonal skills including the ability to communicate effectively with a range of people and in various situations.
  • Computer skills including experience with Microsoft Office, and the ability to adapt to new in-house systems.
  • Flexibility to work reasonable additional hours to fulfill the scope of the role.
  • Current driver's license.
  • Current Police Check.
  • Current Working with Children Check.
  • COVID-19 Vaccination Certificate.


Onsite Compliances:
NDIS Worker Screener Check and COVID-19 Infection Control Protocol Compliance must be completed during induction.

  • Talent Acquisition Manager

    7 days ago

    Melbourne, Victoria, Australia General Homecare Full time

    High Impact - High Visibility role Talent is the business priority 1, 2 and 3- Newly created opportunity - Make it your own- Office locations: Frankston, Essendon and Carnegie (Hybrid working options) | Immediate start**About Us****The Role**We seek a strategic, highly motivated, goal-driven individual eager to contribute to a range of TA projects and...

  • Professional Homecare Leader

    4 days ago

    Melbourne, Victoria, Australia beBeeCaregiver Full time $77,360 - $78,720

    Homecare Coordinator PositionThis is an exciting opportunity to lead a team in creating a well-organized and efficient environment for individuals with disabilities.As a Homecare Coordinator, you will be responsible for supervising staff and services to provide positive support and promote independence.About the RoleThe ideal candidate will have experience...

  • Nurse Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Full time $110,000 - $130,000

    Job Overview:The position of Community Care Coordinator is a critical role within our organization, requiring a skilled and compassionate Senior Registered Nurse to lead and support our care team in delivering high-quality services to clients in their own homes.This senior nursing professional will be responsible for designing tailored care plans that foster...

  • Client Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia Beata Homecare Full time $60,000 - $80,000 per year

    Beata Homecare provides home care services to support the independence of clients from various cultural backgrounds in Melbourne and the Bass Coast Region.We are looking for an individual to join the team as a Khmer-speaking Client Liaison Officerto play a key role in promoting our services and expanding our client base. In this role, you will develop and...

  • Homecare Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Full time $110,000 - $130,000

    Job Description:We are seeking an experienced Registered Nurse to join our team as a Care Coordinator and Team Leader. The successful candidate will be responsible for ensuring the safety and well-being of our clients in their own homes, while also managing a growing team of caregivers and nurses.This is a full-time role, working 5 days a week with some...

  • Case Manager

    7 days ago

    Melbourne, Victoria, Australia Beata Homecare Full time

    Beata Homecare provides home care services to support the independence of clients from various cultural backgrounds in Melbourne and the Bass Coast Region.We are currently looking for an experienced individual to join our team as a Case Manager, working with Home Care Package clients in the Bass Coast region and Metropolitan Melbourne.You will be based at...

  • Homecare Service Delivery Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCare Full time $100,000 - $120,000

    Job DescriptionWe are seeking a highly skilled and compassionate Homecare Service Delivery Specialist to join our team. In this role, you will play a vital part in delivering exceptional service and support to our clients, ensuring their individual needs are met while adhering to all relevant regulations and standards.The ideal candidate will possess...

  • Case Manager

    3 weeks ago

    Melbourne, Victoria, Australia Golden Age HomeCare Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Golden Age HomeCareWe are looking for a reliable and organised Case Manager to work 3 days per week. This role combines administrative tasks with direct participant contact, ensuring files are up to date and wellness...

  • Disability Support Worker For Broadford

    3 days ago

    Melbourne, Victoria, Australia Greenstaff Australia Homecare Full time

    We are seeking Disability Support workers to join us at Greenstaff HomeCare in Broadford to assist the client with personal care, Daily Living care and Community access.**Greenstaff will offer**:- Weekly Payroll- Smooth Onboarding Process- Dedicated Consultant throughout the Compliance process- Dedicated Consultant for booking your shifts- Loyality Bonus-...

  • Homecare Leadership Position

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $102,000 - $107,000

    **Overview of the Role:**The Team Leader Homecare Victoria is a pivotal position that oversees the provision of care and services to Elders living in the community.This leader will provide direct supervision to Care Managers, drive service operations and business growth, and support change management and continuous improvement in line with ongoing aged care...