Support Officer
7 hours ago
The Support Officer - Community Mobilisation plays a vital role in providing exceptional customer service, administrative support, and training to underpin the volunteer and member experience at Australian Red Cross.
Key Responsibilities- Manage inboxes, respond to volunteer and member enquiries, and provide branch support
- Utilize administrative skills and database experience to drive efficiency and effectiveness
- Collaborate with colleagues to develop and implement solutions that leverage technology
- Train and build the capacity of others in systems and processes
- Provide exceptional customer service, prioritizing work and service requests
- Thorough administrative skills and database experience
- Strong customer service skills with the ability to prioritize work and service requests
- Creative thinker with the ability to collaborate and apply technology to solutions
- Ability to train and build the capacity of others in systems and processes
- Great interpersonal skills with the ability to work with a diverse range of people
- Strong commitment to Reconciliation
- Ability to manage multiple tasks and deliver outputs within specified time frames
- Ability to work under general supervision, autonomously, and as part of a team within a matrix structure
- Ability to assess, evaluate, and solve problems by reference to procedures, methods, and instructions
- Ability to exercise judgement and initiative within defined policies and practices
A clearance to work with children and a Driver's license is required for this role.
BenefitsAustralian Red Cross offers a range of benefits to support your wellbeing and career development, including salary packaging, flexible working arrangements, and access to ongoing learning and training opportunities.
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