Support Officer

7 hours ago


East Perth, Western Australia Australian Red Cross Full time
About the Role

The Support Officer - Community Mobilisation plays a vital role in providing exceptional customer service, administrative support, and training to underpin the volunteer and member experience at Australian Red Cross.

Key Responsibilities
  • Manage inboxes, respond to volunteer and member enquiries, and provide branch support
  • Utilize administrative skills and database experience to drive efficiency and effectiveness
  • Collaborate with colleagues to develop and implement solutions that leverage technology
  • Train and build the capacity of others in systems and processes
  • Provide exceptional customer service, prioritizing work and service requests
Requirements
  • Thorough administrative skills and database experience
  • Strong customer service skills with the ability to prioritize work and service requests
  • Creative thinker with the ability to collaborate and apply technology to solutions
  • Ability to train and build the capacity of others in systems and processes
  • Great interpersonal skills with the ability to work with a diverse range of people
  • Strong commitment to Reconciliation
  • Ability to manage multiple tasks and deliver outputs within specified time frames
  • Ability to work under general supervision, autonomously, and as part of a team within a matrix structure
  • Ability to assess, evaluate, and solve problems by reference to procedures, methods, and instructions
  • Ability to exercise judgement and initiative within defined policies and practices
Compliance Requirements

A clearance to work with children and a Driver's license is required for this role.

Benefits

Australian Red Cross offers a range of benefits to support your wellbeing and career development, including salary packaging, flexible working arrangements, and access to ongoing learning and training opportunities.



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