Retention Specialist

1 month ago


City Of Parramatta Council, Australia West Recruitment Pty Ltd Full time
About the Role

We are seeking a highly skilled Retention Specialist to join our team at West Recruitment Pty Ltd. As a key member of our business support team, you will be responsible for managing a portfolio of customers and providing exceptional service to ensure their satisfaction and retention.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Qualify and convert sales opportunities to drive revenue growth
  • Document all customer interactions and actions taken
  • Liaise with internal functions to ensure seamless customer experience
  • Perform general administrative duties as required
  • Prepare quotes and pricing for customers and projects
  • Upsell new services to existing customers
About You

To be successful in this role, you will need:

  • Excellent customer service skills and ability to handle objections
  • Good knowledge of the Australia/New Zealand market
  • Previous experience in a fast-paced call centre environment
  • High level of computer literacy skills and Microsoft Office proficiency
  • Exceptional time management and organizational skills
  • Strong verbal and written communication and negotiation skills
What We Offer

As a Retention Specialist with West Recruitment Pty Ltd, you will have the opportunity to work with a global and highly regarded corporation, develop your skills, and play a vital role in the business.


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