Solutions Specialist

2 weeks ago

Parramatta, New South Wales, Australia Catholic Schools Parramatta Diocese Full time
Job Title: Solutions Specialist

We are seeking a highly skilled Solutions Specialist to join our team at Catholic Schools Parramatta Diocese. As a key member of our IT department, you will be responsible for delivering exceptional technical support and solutions to our staff and students.

About the Role

This is a full-time, temporary position (12 months) that requires the successful candidate to possess full working rights within Australia. As a Solutions Specialist, you will be working closely with various teams to help deliver a major enterprise-wide MS Teams phone project. You will also act as a point of escalation for the Tier 2 Support team for BAU tasks in the M365 environment.

Key Responsibilities
  • Day-to-Day administration of the CSPD Microsoft M365 environment
  • Engaging with customers in workshops to gather requirements and provide solutions
  • Staying up-to-date with Azure, M365, and other Microsoft technologies, including maintaining relevant certifications in these disciplines
  • Enhancing learning features, integrations, and collaboration capabilities within designated applications to meet organisational requirements to support learning and collaboration
  • Performing advanced system configuration and policy management to maintain secure, reliable, and well-architected platforms
  • Responding to support requests, collaborating with schools and stakeholders to enable new functionalities
  • Mentoring team members, sharing knowledge and best practices to enhance overall team capability, collaborating with peers to promote effective service delivery
  • Maintaining clear and professional communication with stakeholders, providing regular updates on the progress of assigned tasks
Requirements
  • Solid hands-on experience in planning, designing, and deploying and maintaining Microsoft 365 based on best practices and industry standards
  • Confident managing, administering, and being liable for the RUN function of M365, and Azure platforms
  • Solid hands-on experience with Active Directory / Entra ID Group Management/ Intune
  • Adept at collaborating with other stakeholders understanding their requirements, challenges, and goals to provide effective and secure cloud solutions
  • Solid hands-on experience in providing Level 2 technical support and guidance in a similar large-scale organisation
  • Pride themselves in monitoring and optimising the performance, availability, and reliability of services ensuring business continuity
  • Knowledgeable in assessing the efficiency and effectiveness of processes/systems to deliver current and future customer needs
  • Constantly keeping up to date with the latest trends and developments in Microsoft 365 and cloud technologies
What We Offer
  • Hybrid/Flexible working environment - work between your home and the office
  • Staff Discount on school fees if your child attends a CSPD school
  • Wellbeing Programs
  • Supportive and collaborative culture

We use a broad range of tools, languages, and frameworks. We don't expect you to know them all, but experience or exposure with some of these (or equivalents) will set you up for success in this team:

  • M365 services and features, such as Exchange Online, Cloud Services, SharePoint Online, Teams, OneDrive, and Power Platform
  • PowerShell, Azure Logic App and Runbooks for M365, Azure management and configuration
  • Azure Cloud technologies
  • Exposure to Google Workspace for Education

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD's Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For more information, please visit The Office of The Children's Guardian here.

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander peoples, and those from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.

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