Field Service Engineer
3 weeks ago
Job Title: Field Service Engineer - Biomedical Specialist
This is an exciting opportunity to join Philips as a Field Service Engineer on the Deployable Health Capability (DHC) program. As a Biomedical Specialist, you will be responsible for performing maintenance activities, conducting inspections, and providing engineering support to our customer.
Your Key Responsibilities:
- Execute technical service to requests, problems, or planned service activities.
- Accurately document service records, including diagnostics, resolution, and test procedures.
- Actively involved in customer escalations, complaints, or feedback, following agreed processes.
- Manage technical escalations through to resolution, ensuring all stakeholders are updated on progress.
- Perform maintenance activities, Level One repairs, and problem-solving, irrespective of vendor.
- Collaborate with Philips and third-party suppliers to ensure timely delivery of products.
About the Role:
This role will be based in Bundamba, where you will deliver service at the Deployable Health Capability Support Centre. You will be required to travel to various Defence establishments within Australia, including Queensland, Northern Territory, South Australia, New South Wales, Victoria, and Tasmania.
Requirements:
- A degree-level education or equivalent experience in Biomedical engineering, Electrical Engineering, or experience as an Engineer in the Australian Defence Force.
- Experience in customer-facing service engineering within the medical equipment industry.
- Proficiency in using order management and logistics software and knowledge of supply chain processes and delivery schedules.
- Strong IT skills and the ability to work in a fast-paced environment.
About Philips:
We are a health technology company committed to improving the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information, and Monitoring systems.
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