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Facilities Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeFacilities Full time $80,000 - $100,000

Mirvac creates better experiences for Australians through innovative property developments.

Our team consists of visionaries who drive bold, sustainable initiatives and lead with optimism.

We see each new project as an opportunity to make a lasting impact, delivering enduring value for our stakeholders.

We focus on innovation, shared value, and sustainability, returning benefits to our customers, partners, investors, and communities.

Your Opportunity

As the Facilities Operations Specialist, you will support Maintenance Managers and the Senior Facilities Manager to ensure smooth operations and optimal experience across our portfolio of assets.

This role can be based from any of our assets in Brisbane, Melbourne, or Sydney.

Your Responsibilities

  • Provide exceptional service by building strong relationships with key stakeholders and ensuring timely communication.
  • Contribute to meeting the objectives of the Strategic Asset Plan.
  • Create Work Orders and Purchase Orders for contracts and ad-hoc works.
  • Manage and track turnover capex across the portfolio, including record-keeping and cost recovery analysis.
  • Ensure all asset maintenance, repairs, and service requests are actioned and resolved in line with service level agreements.
  • Accurately review contractor invoices and reconcile with contract Purchase Orders.
  • Assist the Senior FM in managing contractors and service providers, and their ongoing performance, in accordance with policies and procedures.
  • Respond to Contractor calls and assist with vendor setup, onboarding, and induction process.
  • Create and maintain procedures for the Maintenance Managers and Senior Facilities Manager.
  • Ensure data accuracy across all systems to deliver insights and support data-led decision-making.
  • Maintain accurate and consistent documentation and filing practices across the portfolio of assets.
  • Support on-site Maintenance Managers and the Senior Facilities Manager with systems training as required.
  • Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow, and drive portfolio-wide excellence and efficiencies through consistency of approach, reporting, and transfer of experiences and learnings.
  • Champion the consistent application of key values, leading by example and promoting a high-performing and collaborative environment.
  • Assist with projects or undertake additional duties as required.
  • Ensure effective communication to all team members and contractors.
  • Establish and maintain relationships with contractors.

Your Point of Difference

  • Experience in customer-facing, operational, or administrative roles.
  • Demonstrated experience dealing with customer complaints and solving problems with positive results.
  • High-level IT proficiency.
  • A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships and liaise with people at all levels.
  • Exceptional organisational skills with the ability to prioritise work effectively and ensure deadlines are achieved on time.
  • Ability to adapt to change, deal with ambiguity and complexity.
  • Proactive and self-motivated mindset with the ability to solve issues as they arise and improve system and process efficiencies and effectiveness.
  • A commitment to quality, professionalism, confidentiality, and attention to detail.
  • Exceptional communication (written and verbal) and interpersonal skills.