Administrative Lead
3 weeks ago
As the Administrative Lead, you will play a pivotal role in shaping our customer-centric approach through effective team management and process optimisation. You'll be at the heart of our operations, ensuring our workflows not only meet but exceed industry standards.
Key Responsibilities- Lead the Repair Administration team, fostering a culture of customer focus and guiding team members to optimise processes while ensuring high levels of engagement and performance.
- Drive the implementation and adherence to order processing and stockholding processes.
- Create insightful evaluations, statistics, and reports (KPIs) that inform decision making and enhance operational efficiency.
- Lead the departmental cost and budget planning, ensuring financial objectives are met while maximising resource efficiency.
- Ensure smooth communication and collaboration both internally and externally.
- Ensure adherence to local and international regulations, including export and customs guidelines, and maintain accurate documentation.
- Oversee stock keeping and inventory management of spare parts and rental equipment, ensuring optimal availability and cost effectiveness.
- Ability to report regularly on key performance indicators and work towards optimising existing processes, focusing on lead times, service levels, and overall quality.
- A high motivation and overachieving mindset.
- Lead client service cases by advising on repair costs, addressing complaints, and ensuring exceptional customer satisfaction.
- Actively participate in regular Shopfloor Management meetings, sharing insights and aligning team efforts with broader organisational goals.
- Develop weekly staff schedules and vacation plans, ensuring seamless team functionality and service availability.
- Relationship Management: Cultivate and maintain relationships with external service technicians, enhancing service delivery and compliance with licensing requirements.
- Enhance your career with joining a high premium brand with strong market presence.
- Strong company and team culture in a thriving company.
- Generous Bonus additional to your salary base.
- Competitive Salary base.
- Opportunity to grow within a thriving business leader within dental.
- Rewarding position for an organised leader with experience in people management, that will suit an ambitious individual.
- Positive team environment that will support you and encourage your personal development.
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