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Lead Case Management Specialist

2 months ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time
Utilize your exceptional Case Management expertise Embrace a rewarding opportunity within our self-insurance division Contribute to a respected organization renowned for its supportive environment. EML is a premier Workers Compensation and Personal Injury Claims Management firm. Our mission is to assist individuals in reclaiming their lives through continuous support during their return-to-work journey. With a workforce exceeding 4,000 dedicated professionals, we are committed to fostering a learning culture that enables us to invest in our employees for a sustainable career at EML. Here are some of the benefits we provide: We stand united as equals. EML is an equal opportunity employer, and by joining us, you will be part of a culture that values diversity and inclusion. We are dedicated to maintaining a workplace where everyone feels appreciated, and we uphold respect, integrity, and honesty. Our diverse and collaborative team culture is unparalleled. We offer flexibility to work remotely to support work/life balance, a corporate wellbeing program featuring discounted health insurance and gym memberships, and generous discounts from over 350 retailers through our RewardsHub program. We provide comprehensive learning and development opportunities to help you achieve your full potential, as well as access to support and counseling services for work or personal matters through our Employee Assistance Program. We host companywide events to foster connections and celebrate achievements, and you will be entitled to an annual company incentive scheme along with salary reviews. Additionally, we offer up to 16 weeks of paid parental leave, plus superannuation. THE OPPORTUNITY National Self Insurance is a division of EML that serves employers who are self-insured for their workers' compensation needs and have partnered with EML for claims management services. We currently have an opening for a seasoned Senior Case Manager. As a member of our diverse team, you will play a crucial role in positively impacting individuals' lives daily. You will find great fulfillment in knowing that your skills and dedication serve a meaningful purpose. This is a full-time permanent position with the flexibility to work from home three days a week after completing training. YOUR RESPONSIBILITIES - Deliver a service-oriented approach focused on early intervention and the interests of both workers and employers. - Ensure timely and proactive interventions to enhance recovery and return-to-work outcomes. - Provide workers' compensation guidance to stakeholders, including workers, employers, and service providers. - Assist workers and employers throughout the claims process, ensuring timely access to necessary services to facilitate return-to-work and recovery from injuries. - Actively manage cases to achieve optimal outcomes for early and sustainable return-to-work for workers while maintaining reasonable claim costs. ABOUT YOU - Proven experience in workers' compensation claims management. - An empathetic, resilient, and motivational approach to delivering customer-centric support. - A driven professional with exceptional written and verbal communication skills. - Attention to detail with a strong focus on accuracy. - A proactive, positive attitude, resilience, and a willingness to learn. - Strong stakeholder engagement and management skills. We value our workforce and are committed to supporting our employees by investing in their professional growth and offering generous employee benefits.