Experienced Case Management Specialist

2 weeks ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time
Utilize your exceptional Case Management expertise Embrace a rewarding challenge within our self-insurance division Join a respected organization recognized for its supportive environment. EML is a premier Workers Compensation and Personal Injury Claims Management firm. Our mission is to assist individuals in reclaiming their lives through continuous support during their return-to-work journey. We are experiencing sustained growth and currently employ over 4,000 dedicated professionals. We promote a culture of learning that enables us to continually invest in our workforce, ensuring a fulfilling long-term career at EML. Here are some of the employee benefits we provide at EML: We stand united as equals. EML is an equal opportunity employer, and by joining us, you will be part of a culture that celebrates diversity and inclusion. We are committed to fostering a workplace where everyone feels valued, and we uphold respect, integrity, and honesty. Our diverse and collaborative team culture is unparalleled. We offer flexibility to work from home to support work/life balance, a corporate wellbeing program with discounted health insurance and gym memberships, generous discounts from over 350 retailers through our RewardsHub program, comprehensive learning and development opportunities to help you achieve your full potential, access to support and counseling services for work or personal matters through our Employee Assistance Program, company-wide events to stay connected and celebrate success, eligibility for an annual company incentive scheme, and salary reviews, as well as up to 16 weeks of paid parental leave, plus super. THE OPPORTUNITY National Self Insurance is a division of EML that serves employers who are self-insured for their workers' compensation needs and have partnered with EML to manage their claims. We currently have an opening for an experienced Senior Case Manager. As part of our diverse team, you will have the opportunity to positively impact someone's life daily. You will find great satisfaction in knowing that your skills and dedication serve a meaningful purpose. This is a full-time permanent position with the flexibility to work from home three days a week once fully trained. YOUR RESPONSIBILITIES Provide a service-oriented approach focused on early intervention and the interests of both workers and employers. Ensure timely and proactive intervention to enhance recovery and return-to-work outcomes. Offer workers' compensation guidance to stakeholders, including workers, employers, and service providers. Assist workers and employers with the claims process, providing support in completing necessary documentation to ensure timely access to services that facilitate return to work and recovery from injuries. Proactively manage cases to achieve optimal outcomes for early sustainable return to work for workers while maintaining reasonable claim costs. ABOUT YOU Demonstrated experience in managing workers' compensation claims. An empathetic, resilient, and motivational approach to delivering customer-centric support. A driven professional with strong written and verbal communication skills. Attention to detail with a high level of accuracy. A proactive, positive attitude, resilience, and a willingness to learn. Strong stakeholder engagement and management skills. We value our employees and are dedicated to supporting their professional development while providing generous employee benefits.

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