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Client Experience Associate

2 months ago

Melbourne, Victoria, Australia FNZ Group Full time
About the Role

As a Client Experience Associate at FNZ Group, you will play a pivotal role as the primary point of contact for our valued clients, primarily comprising of investors and advisers. Your responsibilities will include educating clients on products and services available on our platform, responding to incoming omnichannel communication, and completing administrative processing to support service delivery.

Key Responsibilities
  • Deliver exceptional client service by providing timely and accurate information, resolving client queries, and escalating issues when necessary.
  • Work closely with clients to understand their financial needs and provide tailored solutions.
  • Collaborate with different business units to achieve desired outcomes for our clients.
  • Meet Key Performance Indicators (KPIs) and maintain high-quality performance metrics.
Requirements
  • Minimum 2 years' experience in a client-facing role.
  • Strong attention to detail and excellent organizational skills.
  • Natural curiosity, optimistic attitude, and adaptability to change.
  • Ability to work independently and as part of a team.
  • Strong communication skills, both written and verbal.
What We Offer
  • A competitive salary and excellent benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.