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Senior Customer Satisfaction Specialist
2 weeks ago
We are seeking an accomplished professional to assume the role of Customer Experience Lead. This position presents an exciting opportunity to drive customer satisfaction through effective management.
About the RoleThis key position focuses on delivering exceptional customer experiences and driving business growth through strategic customer engagement.
Key Responsibilities- Develop and implement strategies to increase customer penetration and wallet share
- Oversee call management, order processing, and complaint resolution functions
- Collaborate with the sales team to ensure seamless delivery of customer solutions
- Develop and maintain Standard Operating Procedures (SOPs) for efficient customer service operations
- Ambitious and customer-focused individual with excellent communication skills
- Proven ability to work under pressure and prioritize tasks effectively
- Strong organizational skills and attention to detail
- Ability to develop and implement process improvements to enhance customer satisfaction
- Minimum 3 years of experience in customer service management
- Experience leading a team of 5+ people
