Senior Customer Experience Specialist
6 days ago
Delivering exceptional customer experiences is at the forefront of our organisation's strategy.
Key Responsibilities- Prioritise customers' needs and provide seamless support throughout their banking journey.
- Identify opportunities to enhance customers' financial well-being and facilitate referrals to relevant specialists or mortgage lenders.
- Cultivate strong, long-lasting relationships with customers by actively listening to their concerns and understanding their evolving needs.
- A passionate individual who can consistently deliver high-quality customer service and has a proven track record in sales and service.
- Someone comfortable navigating fast-paced environments and adept at thinking critically on their feet.
- A team player who contributes significantly to achieving performance goals and collaborates effectively with colleagues.
- You thrive in dynamic environments where you can set new benchmarks for customer satisfaction.
- You're eager to develop your skills and grow your career in a supportive and inclusive workplace.
- You value a local brand that prioritises diversity, flexibility, and employee well-being.
- Access to an extensive range of banking, wealth, and insurance products.
- Exclusive corporate discounts, paid wellness days, and volunteer opportunities.
- Generous parental leave policies and continued superannuation contributions.
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