Customer Service Representative

2 months ago

Sydney, New South Wales, Australia The Law Society of NSW Full time
About the Role

The Law Society of NSW is seeking a highly skilled Customer Service Representative to join our Customer Experience department. As the first point of contact for external customer inquiries, you will play a critical role in delivering exceptional customer experiences.

Key Responsibilities
  • Handle customer inquiries via phone, email, web chat, and other channels, ensuring prompt and professional responses.
  • Conduct initial triage of inquiries, assessing urgency and complexity, and routing them to the appropriate department or team member.
  • Communicate effectively with customers, ensuring their expectations are managed and inquiries are resolved efficiently.
  • Provide comprehensive support and guidance tailored to customer needs, enhancing the overall customer experience.
  • Maintain accurate records of customer interactions, contributing to the continuous improvement of triage and call handling processes.
  • Perform administrative tasks related to customer service, including data entry, mailouts, and report collation.
  • Adapt to additional hours or tasks as needed, particularly during high demand periods.
Requirements
  • Proven experience in a customer service or call centre role, with a focus on triaging and managing inquiries.
  • Strong administrative and organizational skills, with the ability to balance priorities and meet deadlines.
  • Proficiency in Microsoft Office and other relevant software, including CRM platforms and call routing systems.
  • Commitment to high-level customer service, with a focus on understanding and meeting customer needs.
  • Ability to work independently and as part of a team, with a focus on supporting the call centre's objectives.
About Us

The Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're committed to building and maintaining a respectful and inclusive workplace, appointing the best person for the role and supporting diversity.

Applications should contain a CV and cover letter that outlines your key experience and motivations for this role.

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at WOW Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via email and chat, resolving issues, and maximizing customer...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    Customer Service RepresentativeWe are seeking a highly motivated and experienced customer service representative to join our team at Ignite. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving enquiries and providing accurate and timely responses.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityAre you passionate about delivering exceptional customer experiences?We are seeking a skilled Customer Service Representative to join our team at TempNet. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia AFL Recruitment Full time

    Customer Service/Call-Centre RepresentativeWe are seeking a highly skilled and experienced Customer Service/Call-Centre Representative to join our team at AFL Recruitment. As a key member of our New Client Enquiries team, you will be responsible for providing exceptional customer service to our clients, handling incoming calls, and providing administrative...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Kennedy Reid. As a key member of our call centre, you will be responsible for delivering exceptional customer service and support to our clients.The RoleAs a Customer Service Representative, your duties will include:Providing friendly and professional service to...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityTempNet is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and resolving issues in a timely and satisfactory manner.Key Responsibilities:Regularly...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    Customer Service RepresentativeWe are seeking a highly motivated and experienced customer service representative to join our team at Ignite. As a customer service representative, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Platinum Pacific Partners Full time

    Job Title: Customer Service RepresentativeAt {company}, we are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Respond to customer inquiries in a timely and professional manner.Resolve customer complaints and issues in a fair and...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Woolworths Supermarkets. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service and...

  • Customer Service Representative

    4 weeks ago

    Sydney, New South Wales, Australia dnata Full time

    Job Title: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments? We're seeking a Customer Service Representative to join our team at Sydney International Airport.Job Summary:As a Customer Service Representative, you will be the first point of contact for passengers at...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative Opportunity TempNet is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and resolving issues in a timely and satisfactory manner. Key Responsibilities:Regularly...

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia dnata Full time

    Job Title: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments? We're seeking a Customer Service Representative to join our team at Sydney International Airport.About the Role:As a Customer Service Representative, you will be the first point of contact for passengers at...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Charterhouse. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive experience.Key Responsibilities:Handle inbound...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Hudson Australia Full time

    We are seeking a skilled Customer Service Representative to join our team at Hudson Australia. As a Customer Service Representative, you will be the primary point of contact for customers, providing top-notch service across various platforms.Key Responsibilities:Provide exceptional customer service through phone, email, and chatResolve customer complaints...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia People2People Full time

    Customer Service Representative Job DescriptionWe are seeking a dedicated customer service professional to join our team at People2People. As a customer service representative, you will be responsible for delivering excellent customer service via various channels, including messenger, social media, phone, email, and live chat.Key Responsibilities:Address...

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia dnata Full time

    Job Title: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments? We're seeking a Customer Service Representative to join our team at Sydney International Airport.Job Summary:As a Customer Service Representative, you will be the first point of contact for passengers at...

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer success team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless customer experience.Key...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Customer Service Representative OpportunityThis is a fantastic opportunity to join TempNet as a Customer Service Representative, providing exceptional customer service to our clients and customers. As a key member of our team, you will be responsible for regularly communicating with customers to understand their needs and address their...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Recruitment Edge Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team at a local government council. As a Customer Service Representative, you will be responsible for providing excellent customer service to the public, handling customer inquiries, and resolving issues in a timely and effective manner.About the Role: In this role, you will...

  • Customer Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Customer Service RepresentativeAt Remote Staff, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service via email support.Key Responsibilities:Monitor and respond to incoming support emails in a timely mannerDiagnose customer issues...