Reservations Professional

2 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time

Pan Pacific Hotels Group is seeking a skilled Reservations Professional to join their team on a permanent Full-Time basis.

  • Handle all accommodation bookings and inquiries via phone, email, and internal systems
  • Accurately input reservations into the property management system (PMS)
  • Maximise room occupancy and revenue through effective selling techniques
  • Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.
  • Provide guests with accurate information regarding room types, rates, packages, and hotel facilities
  • Maintain a high level of product knowledge to tailor guest experiences
  • Follow up on special requests and ensure seamless communication between departments

Talent Profile:

  • Experience executing the reservations function for 4 or 5 star properties
  • Opera PMS, Opera Reservations, and Siteminder experience preferred
  • Strong time management skills
  • Experience managing key customer relationships

What We Can Offer You:

  • Attractive pay package
  • Complimentary dry-cleaning for uniforms
  • Hotel discounts through our global alliance program
  • 50% off food and 50% off beverages at the hotel's restaurants, bars and café
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties
  • Ongoing learning and development through our globally recognised online university accredited program in partnership with eHotelier
  • Complimentary duty meal per shift
  • Partner discounts through our Global Hotel Alliance program as well as many other great local benefits.

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