Cluster Reservations Manager

2 days ago

Melbourne, Victoria, Australia Buscojobs Full time

At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where leadership, growth, and service excellence go hand in hand.

Position Summary :

  1. Lead, mentor and inspire the Cluster Reservations team to achieve sales and service excellence.
  2. Develop, implement and oversee training programs to ensure team members succeed in their roles.
  3. Actively drive revenue growth by identifying new opportunities, maximising upselling potential and monitoring market trends.
  4. Manage reservations operations for multiple properties, ensuring accuracy of bookings, billing instructions and group rooming lists.
  5. Collaborate with Sales, Events and Operations teams to deliver smooth and successful guest experiences.
  6. Monitor daily arrivals, same-day selling procedures and waitlists to optimise occupancy and revenue.
  7. Review and analyse reservation data and forecasts to support business planning.
  8. Handle escalated guest issues with professionalism and resolve disputes in line with brand standards.
  9. Create departmental schedules and manage resources effectively to meet business needs.

About You :

  • Proven leadership experience in reservations, sales or front office within hospitality.
  • Strong ability to coach, motivate and develop teams to deliver results.
  • Excellent communication and negotiation skills, with a customer-first mindset.
  • Commercially focused with strong understanding of revenue management and market trends.
  • Highly organised with sharp attention to detail and problem-solving skills.
  • Driven, adaptable and confident working in a fast-paced cluster environment.
  • Eligible to work in Australia.

Our Benefits :

  • Exclusive discounts on hotel stays and dining across Marriott International for you, your family and friends.
  • Access to "Life with the Works" – flexible working arrangements, paid birthday leave, and sabbatical opportunities.
  • Internationally recognised leadership training and unlimited career progression across Marriott's global portfolio.
  • Support for your physical, emotional and financial wellbeing through our Employee Assistance Program.
  • Employee referral incentives when you introduce future Marriott associates.
  • Be part of the world's largest hospitality network that values diversity, inclusivity and growth.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

#J-18808-Ljbffr

  • Cluster Reservations Manager

    5 days ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $90,000 - $120,000 per year

    At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where...

  • Cluster Group Reservations Agent

    6 days ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $75,000 - $105,000 per year

    Reporting to the Cluster Reservations Manager, we are looking for an experienced and dynamic Group Reservations Agent to join the on-property Groups Reservations Team. The Group Reservations Agent is a cluster role supporting two hotels; Melbourne Marriott Hotel Docklands and AC by Marriott Hotel Southbank.  Responsibilities include:  Handling and...

  • Cluster Reservations Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia TFE Hotels Adina Apartment Hotels Full time $60,000 - $80,000 per year

    Cluster Reservations CoordinatorThe world is full of eager travellers waiting to fulfil their dreams.   Sure, we help build the dream. But it's our Reservations Coordinators that turn that daydreamed experience into reality. From a mere thought into a confirmed booking.   Which brings us to you.   You thrive on driving other people's excitement. It's...

  • Cluster Reservations Agent

    2 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities, and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to...

  • Cluster Reservations Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia TFE Hotels Adina Apartment Hotels Full time $60,000 - $80,000 per year

    Cluster Reservations CoordinatorThe world is full of eager travellers waiting to fulfil their dreams.   Sure, we help build the dream. But it's our Reservations Coordinators that turn that daydreamed experience into reality. From a mere thought into a confirmed booking.   Which brings us to you.   You thrive on driving other people's excitement. It's...

  • Cluster Reservations Agent

    5 days ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to...

  • Reservations Manager

    1 day ago

    Melbourne, Victoria, Australia beBeeLeadership Full time

    Unlock your potential as a Cluster Reservations Manager.At the forefront of our organization, you will lead by example and empower your team to deliver exceptional booking experiences while driving revenue performance across multiple properties.Develop a cohesive team strategy, fostering sales and service excellence through effective leadership and...

  • Cluster Reservation Agent

    3 weeks ago

    Melbourne, Victoria, Australia Victoria Jungfrau Full time

    Cluster Reservation Agent (a) 100% ab 01. Oktober 2025 oder nach VereinbarungIhr Aufgabenbereich:Zur Verstärkung unseres Teams suchen wir einen engagierten Cluster Reservation Agent (a) ab 01. Oktober 2025 oder nach Vereinbarung:Annäherung, Bearbeitung und aktiver Verkauf von Zimmerreservierungen nach den Standards der Leading Hotels of the World für die...

  • Cluster Manager

    4 weeks ago

    Melbourne, Victoria, Australia dusk Group Full time

    Join to apply for the Cluster Manager - VIC (North West) role at dusk Group4 days ago Be among the first 25 applicantsJoin to apply for the Cluster Manager - VIC (North West) role at dusk GroupAt dusk, we create moments that matter through fragrance. As Australia's go-to destination for candles and home fragrances, we bring warmth and style to homes across...

  • Cluster Manager

    2 weeks ago

    Melbourne, Victoria, Australia dusk Group Full time

    Join to apply for the Cluster Manager - VIC (North West) role at dusk Group4 days ago Be among the first 25 applicantsJoin to apply for the Cluster Manager - VIC (North West) role at dusk GroupAt dusk, we create moments that matter through fragrance. As Australia's go-to destination for candles and home fragrances, we bring warmth and style to homes across...