Reservations and Guest Services Professional

4 days ago


Melbourne, Victoria, Australia beBeeHospitality Full time $55,000 - $70,000

We are seeking a Hospitality Professional to join our team at the award-winning 5-star Pan Pacific Melbourne. The ideal candidate will be responsible for handling accommodation bookings and inquiries, maximizing room occupancy, and providing exceptional guest experiences.

Job Description

The successful candidate will handle all accommodation bookings and inquiries via phone, email, and internal systems. They will accurately input reservations into the property management system and strive to maximize room occupancy and revenue through effective selling techniques.

Required Skills and Qualifications

  • A minimum of 1 year experience executing the reservations function in a similar environment
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and manage multiple tasks simultaneously
  • Knowledge of Opera PMS, Opera Reservations, and Siteminder is an advantage

Benefits

  • An attractive pay package
  • Complimentary dry-cleaning for uniforms
  • Discounted food and beverages at the hotel's restaurants and bars
  • Ongoing learning and development opportunities through our online university program

What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual looking for a new challenge, please apply now.



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