Service Desk Consultant
3 days ago
We are seeking a highly skilled Service Desk Consultant to join our client in the automotive industry. As a key member of the Service Desk Team, you will be responsible for delivering exceptional customer service and ensuring end-to-end service excellence.
Key Responsibilities- Handle multiple channels of support enquiries, providing timely and effective solutions to customers.
- Utilize and maintain the knowledge base, participating in ongoing training to stay up-to-date with industry developments.
- Communicate effectively with internal and external customers through end-to-end service delivery fulfillment.
- Capture all user interactions within our online ticketing system, ensuring accurate and efficient issue resolution.
- Manage multiple tasks and competing priorities effectively to meet customer needs.
- Contribute as a proactive team member, improving the customer experience and contributing to the team's success.
We are looking for a candidate with excellent customer service skills, a positive attitude, and a willingness to achieve within a team environment. You should possess strong problem-solving skills, excellent written and oral communication skills, and a strong work ethic.
- Customer service skills
- Positive attitude and willingness to achieve within a team environment
- Problem-solving skills
- Excellent written and oral communication skills
- Strong work ethic and motivation to achieve high levels of customer satisfaction
- A desire to learn and develop
- The right to work full-time in Australia
- Previous experience in an automotive dealership, with a general understanding of the Parts, Service, Vehicle, and Administration Departments and how they interrelate.
We offer a competitive salary based on your qualifications and experience, full training on the Dealer Management System and associated products, and the opportunity to work with a rapidly expanding global company with offices in four continents.
- A competitive salary based on your qualifications and experience
- Full training on the Dealer Management System and associated products
- Part of a rapidly expanding global company with offices in four continents
- Join a knowledgeable and friendly Support Team that takes pride in delivering excellence in customer service
- Full training in our SaaS products, including 24/7 access to extensive online resources
- Free secure undercover parking (on-site)
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