Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Hudson Australia Full time

We are seeking a highly skilled Customer Service Representative to join our team at Hudson Australia. As a Customer Service Representative, you will be the go-to person for customers, providing top-tier service across various platforms.

Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits.

A key aspect of this role is providing awesome, first-call resolution for both inbound and outbound customer interactions. You will also help customers discover extra products, investigate and resolve customer complaints or escalate if needed, guide customers through using the self-service portal, and handle account changes and basic finance related inquiries.

To be successful in this role, you will need to be a proactive team player with a passion for helping customers. You will thrive in this role if you are great at multitasking, have an eye for detail, and enjoy connecting with people over the phone.

Requirements for the role include experience in phone-based customer service or call centers, the ability to meet and exceed customer-focused KPIs, excellent communication skills, both written and verbal, a knack for building rapport and upselling products where relevant, tech-savviness, and sharp data entry skills and an eye for accuracy.

At Hudson Australia, we are committed to providing our customers with the best possible service. If you are a customer-focused individual who is passionate about delivering exceptional service, we want to hear from you.

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