Client Support Specialist

7 days ago

Melbourne, Victoria, Australia SERVICE HERO CONSULTING LLC Full time
Customer Service Representative - Full Time

At Service Hero Consulting LLC, we pride ourselves on understanding our clients and providing exceptional service. Our commitment to recruitment satisfaction is what sets us apart.

We are collaborating with a well-established brand in the utilities sector, fostering a supportive team atmosphere that caters to a diverse customer base, including skilled tradespeople who value straightforward and efficient service.

We are looking for a dedicated Contact Centre Representative to become part of our dynamic team. This position involves managing 30-40 inbound and outbound calls daily, addressing customer inquiries such as billing discrepancies and various technical issues. You will utilize the Pronto system to generate purchase orders, oversee accounts payable, and ensure seamless communication with our clients.

What We Provide:

  • Full-time employment with consistent hours (8:30 AM – 5:30 PM).
  • On-site parking available.
  • A nurturing team environment with opportunities for professional development.
  • Career advancement within a national organization.

Your Responsibilities:

  • Manage 30-40 calls per day in a fast-paced setting.
  • Resolve issues related to billing, technical malfunctions, and other customer concerns.
  • Utilize the Pronto system for accounts payable management and purchase order creation.
  • Communicate effectively with blue-collar customers and tradespeople.
  • Collaborate with team members to achieve daily performance targets and uphold service excellence.
  • Effectively manage time to complete all assigned tasks promptly.
  • Maintain a typing speed of at least 30 words per minute to keep pace with demands.

Qualifications:

  • Experience in a contact centre or similar high-energy environment.
  • A technical aptitude for understanding and resolving customer issues.
  • Strong verbal and written communication skills.
  • Ability to work well in a team-oriented setting.
  • Attention to detail and capability to juggle multiple tasks.
  • Familiarity with the Pronto system and purchase order processes is advantageous.
  • Must successfully complete a medical assessment and a national background check.

If you are a proactive individual with a robust work ethic and the ability to excel in a fast-paced, service-oriented environment, we encourage you to consider this opportunity.

Inclusion, equity, and diversity are fundamental to our mission. We celebrate diversity across race, ethnicity, gender, age, identity, ability, and experience, and we are dedicated supporters of the LGBTQIA+ community.

Acknowledgment of Country

In the spirit of reconciliation, Service Hero Consulting LLC acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea, and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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