Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Job Overview

The Technical Support Specialist plays a crucial role in providing immediate access to end-users for hardware and software support, adhering to documented procedures for resolution and escalation of incidents. This individual retains ownership of customer issues until resolved, escalated or accepted by another team member.

Key Responsibilities:

  • Provide support for walk-up end users on hardware and software-related issues
  • Follow documented procedures for resolution and escalation of incidents
  • Retain ownership of customer issues until resolved or escalated
  • Support Authorized Users with required assistance on IT-related questions
  • Maintain an accurate asset register at all times
  • Generate reports on interactions and resolved issues
  • Treat every client as a VIP, strengthening relationships and engaging users who might disengage from IT services
  • Adhere to Service Level Agreement response and resolution time requirements
  • Escalate unresolved issues via the appropriate path in a timely manner
  • Comply with Customer and technical change management policy and processes

Requirements:

  • Minimum 2 years experience with troubleshooting end-user issues in a corporate environment
  • Printer and Audio-visual support experience, including Crestron device management
  • ITIL v3 MCITP/MCTS or relevant technical qualifications

About Working Here:

  • Be part of a diverse collective of innovators, entrepreneurs, and industry experts
  • Enjoy exposure to large-scale transformation, depth of expertise, and opportunities for growth
  • Pursue a positive work-life balance in a hybrid working environment
  • Benefit from numerous learning and development opportunities, including thinktanks, hackathons, and access to external certifications
  • Participate in a Total Reward package that goes beyond compensation, featuring core and flexible benefits and a Peer Recognition Portal called 'Celebrate'

We're looking for individuals who are passionate about delivering exceptional service and have a knack for troubleshooting complex technical issues. If you're a self-starter with excellent communication skills and a strong understanding of IT systems, we'd love to hear from you

Contact us today to learn more about this exciting opportunity and take the first step towards a rewarding career as a Technical Support Specialist.

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