Technical Documentation Lead

5 days ago

Sydney, New South Wales, Australia beBeeDocumentation Full time $80,000 - $120,000
Documentation Specialist

We are seeking a highly skilled Documentation Specialist to join our software development team. The successful candidate will be responsible for owning the complete documentation lifecycle for our software products.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.

Key Responsibilities:
  • Collaborate with subject matter experts to create and update internal and customer-facing documentation.
  • Own and manage all product-related content in our Help Centre – including installation guides, tutorials, and troubleshooting articles.
  • Review and refine our information architecture to ensure content is intuitive and easy to navigate.

The selected candidate will possess:

  • Exceptional written and verbal communication skills, with sharp grammar and attention to detail.
  • A technical mindset and curiosity for learning how things work.
  • Strong experience with wireframing and mock-up tools (e.g. Figma, Sketch, Lucidchart).
  • Familiarity with task planning and issue-tracking tools (e.g. JIRA, YouTrack, Monday.com).
  • At least 2 years' experience as a technical writer (or in a software development environment).
  • Relevant qualifications in English, Technical Writing, Media & Communications, IT, or Computer Science.
What We Offer:
  • A hybrid role with flexible Work From Home policy and a modern office location.
  • Work that directly impacts thousands of customers worldwide.
  • Collaborative, inclusive, and supportive team culture.
  • Annual professional development budget to support your growth.

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