Technical Support Specialist

2 weeks ago

Tasmania, Australia beBeeTechnicalExpert Full time $120,000 - $140,000

Technical Expert Role:

This position is part of a larger team responsible for delivering exceptional customer support experiences. The ideal candidate will be skilled in troubleshooting technical issues, collaborating with colleagues to resolve problems efficiently and effectively.

Key Responsibilities:

  • Issue Resolution: Investigate and solve complex technical problems, utilizing tools and resources available to provide seamless support to customers.
  • Knowledge Sharing: Collaborate with peers to build communities and share expertise, ensuring consistent high-quality service delivery.
  • Technical Growth: Develop and maintain proficiency in key technologies through training and professional development.
  • Process Improvement: Identify areas for improvement in products and processes, escalating potential defects to drive continuous enhancement.

Required Qualifications:

  • Minimum 5 years' experience in technical support, consulting, or information technology OR equivalent education background AND at least 3 years' experience in Azure Cloud administration OR Windows System Administration, including strong foundational knowledge of:
    • Azure Virtual Desktop
    • Registry Management
    • File Storage Solutions
    • User Access Control and Identity Management
    • Event Logging and Auditing
    • Networking Fundamentals (TCP/IP)
  • Hands-on experience or working knowledge of these areas:
    • PowerShell Scripting
    • Cloud PC / W365 Deployment and Management
    • AVD Deployment and Tenant Management
    • FSLogix Profile Management
    • RDS Deployment and Farm Management
    • SysInternals Tools like Procdump, Procmon, RAMmap, etc.
    • Troubleshooting System Management Components like WinRM, WMI, Task Scheduler, Task Manager, PowerShell, AppLocker
    • Traditional and Universal Printing Solutions
  • Soft Skills:
    • Effective Communication: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
    • Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
    • Problem-Solving Abilities: Demonstrated ability to analyze complex issues and develop effective solutions.
    • Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
    • Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
    • Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
    • Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.

  • Technical Support Specialist

    1 week ago

    Tasmania, Australia beBeeCybersecurity Full time $90,000 - $180,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have strong technical knowledge and excellent problem-solving skills.Key Responsibilities:Troubleshoot and resolve customer technical issues using troubleshooting tools and practices.Develop and maintain in-depth knowledge of products...

  • Senior Technical Support Professional

    2 weeks ago

    Tasmania, Australia beBeeTechnical Full time $95,000 - $115,000

    Technical Support SpecialistThis support role is focused on delivering seamless customer experiences worldwide.About the PositionWe are seeking a Technical Support Specialist to own, troubleshoot and solve complex customer technical issues. This position requires strong problem-solving skills, collaboration, research skills, and a deep understanding of...

  • Remote Technical Support Specialist

    2 weeks ago

    Tasmania, Australia beBeeTechnical Full time $90,000 - $123,000

    Technical Support SpecialistThis role empowers customers to accelerate business value through customer experiences. We drive cross-functional alignment and execution, ensuring we exceed expectations in every interaction.Key Responsibilities:Issue Resolution: Own, investigate, and solve technical issues, collaborating across teams and leveraging...

  • Technical Engineering Specialist

    2 weeks ago

    Tasmania, Australia beBeeTechnicalEngineering Full time $104,000 - $125,500

    Job DescriptionThe Technical Engineering Specialist plays a vital role in delivering exceptional technical support experiences to our customers. This individual will be responsible for investigating and resolving complex technical issues, collaborating with cross-functional teams, and leveraging troubleshooting tools and best practices.This specialist will...

  • Technical Support Specialist

    1 week ago

    Tasmania, Australia beBeeCompliance Full time $94,330 - $124,990

    Job OpportunityThe role of Technical Support Engineer is to deliver a seamless support experience leveraging AI technology.This position offers flexibility, enabling up to 100% remote work.Key Responsibilities:Resolve customer technical issues through troubleshooting tools and practices.Develop technical and professional proficiency to resolve customer...

  • Chief Technical Support Expert

    2 weeks ago

    Tasmania, Australia beBeetechnical Full time $120,000 - $140,000

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing top-notch support to our customers.">Key ResponsibilitiesYou will be responsible for owning, investigating, and resolving complex customer technical issues.Act as an advisor to the...

  • Technical Support Specialist

    2 weeks ago

    Tasmania, Australia beBeeCustomerService Full time $80,000 - $100,000

    About the RoleWe're seeking a highly skilled professional to provide exceptional customer service and technical support to our clients.The ideal candidate will possess excellent communication skills, a strong passion for technology, and a proven track record of resolving complex issues.This is an exciting opportunity to join our team and contribute to...

  • Technical Support Specialist

    2 weeks ago

    Tasmania, Australia beBeeSupport Full time $90,000 - $105,000

    Job Title: Apple Mac Analyst">This is a dynamic opportunity for an experienced Apple Mac analyst to join our team of skilled professionals. The ideal candidate will have in-depth knowledge of macOS and hardware, with previous qualification or training from Apple.As a key member of the team, you will be responsible for managing the lifecycle of all our Mac...

  • Professional Technical Support Specialist

    2 weeks ago

    Tasmania, Australia beBeeTechnical Full time $98,765 - $123,456

    Job DescriptionThis role is part of the Customer Experience and Success organization within Microsoft, focused on delivering expert technical support for Windows commercial devices and deployment scenarios.Key Responsibilities:Investigate and solve complex customer technical issues, collaborating with teams and leveraging troubleshooting tools and...

  • Building Technical Specialist

    2 weeks ago

    Tasmania, Australia beBeeBuilding Full time $80,000 - $120,000

    The role of a Building Review Technician is to provide technical and cost validation of builders' reports, scope of works and quotes including specialist reports to assist claims management teams, loss adjusting and repair solutions.Key Responsibilities:Minimising claims costs by effectively reviewing building costs and negotiating acceptable outcomes with...