Operations Excellence Manager

1 month ago


North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time
About the Role

We are seeking an experienced Operations Excellence Manager to help establish Amazon Flex as the preferred provider and build our network of Delivery Partners. The successful candidate will work with functions across the organization to drive a great customer experience for our program.

Key Responsibilities
  • Ownership of improving quality and productivity in our operations, including delivery stations and on-road delivery systems.
  • Manage and coordinate large, complicated projects with multiple stakeholders.
  • Conduct deep dive analysis and present corrective actions for weekly and monthly business reviews.
  • Work with Business Intelligence teams to create robust reporting mechanisms.
About the Team

Our close-knit AU-based team is responsible for Field Operations, Operations Excellence, and Driver Experience functions. We are looking for someone to help us scale and deliver best practice for a revolutionary last mile program.

Requirements
  • Bachelor's degree
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • 3+ years of managing stakeholders in cross-functional project experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Preferred Qualifications
  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
Acknowledgement of Country

Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



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