Operational Excellence Manager

2 weeks ago

Sydney, New South Wales, Australia Transurban Full time
About the Role

As a key member of the Customer Solutions and Australia Markets Partnering division at Transurban, you will play a pivotal role in driving the success of our outsourced collections service provider, Concentrix. Your leadership will be instrumental in ensuring that all contracted performance standards are met across all Transurban brands while delivering an exceptional customer experience.

Responsibilities

Key Responsibilities:

  • Develop and deliver strategies to drive increased Concentrix annual collections in conjunction with the Customer Solutions & Australian Markets Partnering leadership team (CS&).
  • Active oversight of daily operations performance metrics, across the detail and diving deep into data to proactively uncover potential issues or opportunities.
  • Hands-on management of work prioritisation, intra-day monitoring of productivity/service levels.
  • Ensure Concentrix has robust control environments that are operating effectively to ensure completeness/quality/compliance of operations, with a focus on preventative controls and detective exception reporting.
  • Drive continuous improvement and uplift: Ongoing review of collection strategies to identify trends and patterns and provide ongoing inputs into training, development, and process improvement to maximise revenue.
  • In collaboration with CS& leadership team, ensure that Credit management processes are established, documented to required standard, are met by the system and system changes are reviewed and approved.
  • National approach to contract and performance management of debt collection agencies.
  • Accountable for ensuring timely and comprehensive incident notification, root cause investigation and management by Concentrix.
  • Identify and implement appropriate reporting controls for the Concentrix to enable opportunities for improvement to be identified.
Requirements

Key Requirements:

  • Experience leading complex operational teams, experienced in managing change, embedding operational improvement, delivering key productivity and financial targets, demonstrated performance improving risk profile.
  • Proven Collections operations leadership experience gained in banking and financial services environment.
  • Subject matter expertise relating to collection practices and regulatory obligations.
  • Result driven, with a proven ability to effectively agitate for change both internally and externally.
  • Demonstrable background in driving productivity and service improvement through hands-on operations leadership – including capacity forecasting, workflow prioritisation, performance management and coaching.
  • Able to demonstrate leadership capability across all Operations Excellence dimensions.
  • Ability to critically think and solve problems across more complex environments utilising data and sound judgement.
  • Excellent numerical accuracy and attention to detail.
  • Exceptional verbal and written communication skills.
  • A manager who is passionate about developing and maintaining relationships and bringing people together.
  • Extensive stakeholder management.
  • Well-developed critical thinking skills and ability to develop innovative solutions.

  • Operational Excellence Manager

    2 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    Job Summary:The Operational Excellence Manager is a crucial role at Mad Mex, responsible for ensuring the seamless execution of restaurant operations across Australia. With over 70 locations and a growing expansion pipeline, this position demands expertise in team leadership, training, and operational management.

  • Operational Excellence Manager

    5 days ago

    Sydney, New South Wales, Australia Jemena Full time

    At Jemena, we are seeking a skilled Operational Excellence Manager to drive business and financial outcomes while solving complex problems.The role involves managing and driving the delivery of cost optimisation and business improvement initiatives for Jemena Networks. As an Operational Excellence Manager, you will engage with multiple teams and leaders to...

  • Manager of Operational Excellence

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Full time

    Operational Excellence Manager at Woolworths GroupJob DescriptionOverviewWoolworths Group is seeking an experienced Operational Excellence Manager to lead our shift operations and drive continuous improvement in our distribution centres. As a key member of our leadership team, you will be responsible for fostering a strong safety culture, achieving optimal...

  • Operational Excellence Manager

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    This is a challenging role within Legal Aid NSW, requiring a highly skilled and experienced Project Manager to drive the delivery of improvement opportunities and address workload challenges for our schools.The ideal candidate will have a proven track record of managing complex projects, leading cross-functional teams, and driving operational best practice....

  • Operational Excellence Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International Full time

    Established as a leading hotel network, Marriott International prides itself on delivering exceptional guest experiences. As an Operational Excellence Manager at Moxy Hotel, you will be responsible for driving day-to-day operations and ensuring the hotel meets quality and standards.You will play a crucial role in managing the check-in and departure process...

  • Operational Excellence Manager

    5 days ago

    Sydney, New South Wales, Australia Essential Energy Full time

    We are a leading provider of energy solutions in NSW and southern QLD, seeking a highly skilled Operational Excellence Manager to join our Network Planning and Development team.About the Role:The Operational Excellence Manager will play a critical role in driving business improvements across process, policy, procedure, data and structure. This includes...

  • Operational Excellence Manager

    2 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    At Woolworths Group, we are seeking a talented Operational Excellence Manager to join our team. This is a permanent full-time role that offers a salary of approximately $85,000 per annum.The successful candidate will be responsible for leading a group of team members to deliver exceptional services in trolley collection and cleaning. They will work closely...

  • Operational Excellence Project Manager

    4 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    We are seeking a skilled and experienced Operational Excellence Project Manager to join our team at Legal Aid NSW.The successful candidate will be responsible for driving the delivery of improvement opportunities to drive operational best practice and address workload challenges for our schools.As an Operational Excellence Project Manager, you will have the...

  • Operational Excellence Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mad Mex Full time

    About the RoleAs a key member of our team, the Field Training Manager ensures that our restaurant teams deliver exceptional service and maintain high operational standards.The successful candidate will be responsible for developing and implementing training programs, coaching and mentoring team members, and identifying areas for improvement.We are looking...

  • IT Operations Manager: Elevating IT Excellence

    7 days ago

    Sydney, New South Wales, Australia Clicks IT Recruitment Full time

    Job Summary:We are seeking an experienced IT Operations Manager to drive the growth and success of our dynamic organisation. In this role, you will oversee the management and optimisation of IT operations, mentor and inspire a talented team, and spearhead new IT projects.About the Role:This esteemed company is looking for a progressive and highly motivated...

  • Operational Excellence Manager

    1 week ago

    Sydney, New South Wales, Australia Diageo Full time

    About UsAt Diageo, we're a global leader in the beverage industry, with a rich history of innovation and craftsmanship. Our iconic brands, such as Johnnie Walker, Smirnoff, and Guinness, are enjoyed by people around the world. We're committed to creating a culture that's bold, agile, and fast-paced, where our employees can thrive and make a meaningful...

  • Regional Operations Excellence Manager

    6 days ago

    Sydney, New South Wales, Australia Indie campers Full time

    About Indie CampersIndie Campers is a leading campervan marketplace dedicated to making road trips accessible to everyone. With a customer-centric approach and a strong focus on technology, we provide a seamless booking experience and high-quality road trips at affordable prices.Our platform has facilitated over one million nights of rentals, welcoming more...

  • Service Manager for Operational Excellence

    1 week ago

    Sydney, New South Wales, Australia Optimal Recruitment Full time

    Job OverviewWe are seeking a highly experienced Service Manager to join our team in Sydney. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our services.ResponsibilitiesManage a team of technical service staff to ensure efficient delivery of servicesOversee...

  • Operational Excellence Leader

    5 days ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    A leading global travel services company is seeking an exceptional Operational Excellence Leader to drive performance and oversee end-to-end operational excellence.Role OverviewThe Operational Excellence Leader is responsible for ensuring high-quality, timely responses to client needs, even in high-pressure situations. This includes managing strategic...

  • Operational Excellence Manager

    4 days ago

    Sydney, New South Wales, Australia Auto Parts Group Full time

    Job SummaryWe are seeking an experienced Operational Excellence Manager - Dispatch to join our team in Sydney. The successful candidate will be responsible for leading our dispatch team and ensuring the efficient delivery of customer orders.About Auto Parts GroupAuto Parts Group is a leading independent supplier of genuine and aftermarket replacement parts...

  • Operational Excellence Leader

    2 weeks ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    A leading global travel services provider is seeking an experienced Operational Excellence Leader to drive performance and ensure high-quality, timely responses to client needs.Role OverviewThe Operational Excellence Leader is responsible for end-to-end operational excellence in handling client requests, solving logistics challenges, and ensuring that all...

  • Production Manager

    1 week ago

    Sydney, New South Wales, Australia Laminex Australia Full time

    About Laminex AustraliaLaminex Australia is a leading manufacturer of high-quality products, committed to innovation and excellence in the industry.Role OverviewWe are seeking an experienced Production Manager to lead our operations at the Bathurst Plant. As a key member of our team, you will be responsible for overseeing production activities, implementing...

  • Operations Manager

    5 days ago

    Sydney, New South Wales, Australia Laminex Australia Full time

    About UsLaminex Australia is a leading manufacturer in the industry, committed to innovation and excellence. Our team prides itself on delivering high-quality products while fostering a culture of continuous improvement.The RoleWe are seeking an experienced Manufacturing Manager to oversee production operations at our Bathurst Plant. The successful candidate...

  • Assistant Store Manager

    3 weeks ago

    Sydney, New South Wales, Australia Assistant Store Manager Full time

    About the RoleWe are seeking a motivated and enthusiastic Assistant Store Manager to lead our team at Bras N Things Bondi Junction Store.This is a full-time position working 38 hours/week across a Sunday-Thursday roster.Key ResponsibilitiesLead by example to create memorable, honest, and empowering customer connections.Assist in the training and development...

  • Business Operations Excellence Manager

    2 weeks ago

    Sydney, New South Wales, Australia Jemena Full time

    About the RoleThis is a fantastic opportunity to make a meaningful impact at Jemena, driving business improvement and innovation across the organization.As a Business Improvement Lead, you will be responsible for identifying and developing initiatives that drive cost optimization and business improvement across Jemena Networks.You will work closely with...