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Operations Excellence Expert
1 month ago
About the Role
Amazon Vendor Services (AVS) is seeking a highly skilled Program Manager to join our Specialised Services team as an Operations Excellence Expert. This role will be responsible for driving end-to-end delivery, process improvements, and stakeholder management.
Key Responsibilities
- Analyse operational defects and identify root causes for financial deductions, define joint action plans with vendors, and enable implementation.
- Facilitate regular progress reviews with vendors to create sustainable long-term results.
- Cooperate and build trusting relationships across job functions and levels within the vendor's organization.
- Organise and run two-day Kaizen workshops with internal and external attendees, including visits to the vendor's warehouse(s) and Amazon FCs.
- Work on cross-functional projects with internal stakeholders related to the improvement and growth of the service.
About the Team
Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Experts, a team providing a specialized offering for Amazon Retail vendors who are facing supply chain defects leading to financial deductions.
Requirements
- Experience defining and executing program requirements.
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
