Park Operations Director

4 days ago

Gold Coast, Queensland, Australia beBeeOperational Full time $55,000 - $75,000
Operations Manager Job Description

About the Role:

You will be at the heart of our daily operations, leading a large casual workforce to ensure smooth ticketing, safety compliance, and exceptional guest service.

Your role will keep the park running safely, efficiently, and with infectious energy. You will oversee everything from rostering and training, to managing incidents, lifeguards, and equipment.

No two days will ever look the same – one day you might lead a staff training session, the next ensure our guests leave with a 5-star review.

Lead daily park operations, ensuring safety, compliance, and smooth guest experiences. Manage lifeguards, ticketing, and operational staff in line with organisational structure.

Oversee rosters, staff scheduling, and fortnightly payroll approvals. Drive recruitment, onboarding, and ongoing staff training (including upselling).

Handle incident documentation, reporting, and follow-ups. Maintain safety equipment (DFIB, first aid, oxy kits). Facilitate weekly management meetings and monthly training sessions.

Support and motivate staff to achieve a fun, safe, and high-energy workplace. Act as a brand ambassador, engaging with guests and ensuring every experience is memorable.

Qualifications and Experience Required

Qualifications:

  • Blue Card (Working with Children)
  • CPR
  • First Aid
  • Bronze Medallion
  • Advanced Resus

Experience:

  • Proven management experience, ideally in operations, recreation, hospitality or tourism

Skills Required

Key Skills:

  • Strong leadership and team management
  • Risk & time management in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Problem-solving with a can-do, hands-up (not hands-out) attitude

Benefits

This role offers an opportunity to work in a dynamic environment, contribute to the success of our business, and develop your skills and knowledge. As a key member of our operations team, you will have the chance to make a real difference and enjoy a range of benefits including:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A fun and supportive work environment

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