Customer Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $65,000 - $72,000
Job Title: Customer Support Specialist

This role gives you the autonomy to excel in customer-centric activities - helping customers achieve their goals and objectives.

About the Role:
  • You will be the key representative of our organization, delivering exceptional customer service by resolving inquiries, processing transactions, handling cash, investigating queries, and assisting with paperwork.
  • You will engage in in-depth conversations to understand customers' needs and provide tailored solutions to help them achieve their financial goals and objectives.
  • You will stay up-to-date with industry trends and innovations, supporting customers with their digital literacy and online banking needs as we continue to evolve our services.
  • You will build meaningful connections by providing exceptional support, giving back to the community, and contributing to a positive social impact.
Your Key Responsibilities:
  • Delivering exceptional customer experiences through personalized support.
  • Conducting thorough needs assessments through in-depth conversations.
  • Collaborating with internal specialists to provide seamless support.
  • Supporting customers with their digital literacy and online banking requirements.
  • Representing our organization as a trusted advisor and expert in customer service.
What We Offer:
  • A diverse and inclusive work environment that values collaboration and innovation.
  • An opportunity to grow and develop in a dynamic and high-impact role.
  • A range of benefits, including health and wellbeing support, professional development opportunities, and a competitive compensation package.

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