Technical Event Support Specialist

3 days ago

Melbourne, Victoria, Australia beBeeField Full time

**Event Support Specialist**

This role is responsible for the preparation and delivery of events on site to key clients as well as assisting remotely for self-service events. You will add value to the client relationships and bring your expertise as an event support specialist.

The team is distributed between sites in Australia and New Zealand, and there will be a need for occasional travel.

Key Responsibilities:
  • Work together with the engineering team to deliver successful events by updating hardware and software as needed.
  • Create connections with venue/event management and employees, both long-term and short-term.
  • Drive escalations, significant occasions, and high-importance projects.
  • Successfully collaborate with interstate teams and boost service delivery efficiency overall.
  • Install and maintain network telecommunications, software, and hardware infrastructure.
  • Install, support, and maintain access control and entrance hardware and related software in venues and ticket offices.
  • Liaise with client managers to ensure all staff and equipment requirements are met without exceeding agreement terms.
  • Record comprehensive bug and other issue reports for the field engineering department.
  • Keep an up-to-date asset register of all facility's and own equipment.
  • Update IT documentation related to event services (cheat sheets and guidelines) given out to staff and clients as needed.
  • Assist with QA when it comes to new event services systems.
  • Provide on-the-job training for temporary employees, volunteers, and subcontractors as needed.
  • Contribute to planning logistics of equipment and couriers economically for supported events.
  • Work with temporary employees on-site at events and serve as a point of contact for any ticketing problems.
  • Control the final box office reconciliation as necessary.
  • Handle whole setup, bumping in and out of events as needed for both access control and ticket sales.
  • Maintain the knowledge base's current state and oversee continuous training.
  • As part of a rotating roster alongside other members of the Event Services team, provide after-hours on-call support.
  • Ensure access control and box office systems work by providing IT support.
  • Offer technical help to all company levels, both internally and externally.
  • Provide venue assistance, including weekend support, for both permanent and movable sites and events.
  • Oversee IT requirements at client sites as SME.
  • Understand needs for each event and successfully organize and coordinate events with client services managers to ensure successful event delivery.

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