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External Dispute Resolution Specialist

2 months ago

North Lakes, Queensland, Australia Auto & General Full time

Job Summary: As an External Dispute Resolution Case Manager at Auto & General, you will be responsible for receiving, assessing, investigating, and responding to all complaints and disputes referred to the company.

Key Responsibilities:

  • Receive and assess all complaints and disputes referred to the company
  • Investigate and gather information to resolve disputes
  • Respond to complaints and disputes in a timely and professional manner
  • Collaborate with internal stakeholders to resolve disputes
  • Provide excellent customer service and ensure customer satisfaction

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Excellent problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package