Dispute Resolution Specialist

2 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled Dispute Resolution Case Manager to join our team at Auto & General. As a key member of our team, you will be responsible for providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis.

Key Responsibilities
  • Provide thorough and impartial dispute resolution services to internal stakeholders.
  • Manage investigations and responses to customer disputes received from the Australian Financial Complaints Authority (AFCA).
  • Ensure all communication meets code compliance and regulatory timeframes.
Requirements
  • Working knowledge of relevant GICOP & RG271 legislative requirements.
  • Working knowledge of internal and external dispute resolution processes.
  • Working knowledge of AFCA processes.
Desirable Skills and Experience
  • Previous experience in dispute resolution, either insurance or finance.
  • Minimum of three years in a dispute resolution role.
  • Negotiation, mediation, or conciliation experience.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
Location

This role is based at our North Lakes or Toowong office, offering a convenient and accessible location for our team members.

About Us

Auto & General is a leading provider of general insurance products and solutions in Australia. We are committed to delivering exceptional customer service and providing a positive work environment for our team members.



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