Dispute Resolution Specialist
2 weeks ago
We are seeking a highly skilled Dispute Resolution Case Manager to join our team at Auto & General. As a key member of our team, you will be responsible for providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis.
Key Responsibilities- Provide thorough and impartial dispute resolution services to internal stakeholders.
- Manage investigations and responses to customer disputes received from the Australian Financial Complaints Authority (AFCA).
- Ensure all communication meets code compliance and regulatory timeframes.
- Working knowledge of relevant GICOP & RG271 legislative requirements.
- Working knowledge of internal and external dispute resolution processes.
- Working knowledge of AFCA processes.
- Previous experience in dispute resolution, either insurance or finance.
- Minimum of three years in a dispute resolution role.
- Negotiation, mediation, or conciliation experience.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
This role is based at our North Lakes or Toowong office, offering a convenient and accessible location for our team members.
About UsAuto & General is a leading provider of general insurance products and solutions in Australia. We are committed to delivering exceptional customer service and providing a positive work environment for our team members.
-
Dispute Resolution Specialist
7 days ago
North Lakes, Queensland, Australia Auto & General Full timeDispute Resolution SpecialistAt Auto & General, we're seeking a skilled Dispute Resolution Specialist to join our team. As a key member of our customer advocacy team, you'll play a critical role in resolving escalated internal complaints with precision and empathy.Key Responsibilities:Dive into level 2 IDR complaints, crafting responses that reflect our...
-
Dispute Resolution Specialist
5 days ago
North Lakes, Queensland, Australia Auto & General Full timeDispute Resolution SpecialistIn this role, you'll be responsible for receiving, assessing, and investigating escalated internal complaints. Your mission is to deliver exceptional, impartial, and compassionate dispute resolutions while guiding internal stakeholders with your expertise.Key Responsibilities:Dive into level 2 IDR complaints, crafting responses...
-
Dispute Resolution Specialist
6 days ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our team, you will be responsible for providing expert support and advice to internal stakeholders on dispute resolution matters.Key ResponsibilitiesProvide thorough and impartial dispute resolution services to internal...
-
Dispute Resolution Specialist
5 days ago
North Lakes, Queensland, Australia Auto & General Full timeJob DescriptionAs a Dispute Resolution Specialist at Auto & General, you will play a critical role in providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis.Key ResponsibilitiesDispute Resolution: Provide trusted, thorough, impartial, and empathetic dispute resolution to internal stakeholders.Investigation and...
-
Dispute Resolution Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeDispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our team, you will be responsible for receiving, assessing, and investigating escalated internal complaints.Key Responsibilities:Investigate and respond to level 2 IDR complaints, ensuring that our business values...
-
Dispute Resolution Specialist
6 days ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a highly skilled Dispute Resolution Specialist to join our Customer Advocacy and Assurance team. As a key member of our team, you will be responsible for managing the independent assessment, investigation, and resolution of internally escalated disputes and external disputes received from the Australian Financial Complaints...
-
Dispute Resolution Specialist
4 days ago
North Lakes, Queensland, Australia Auto & General Full timeJob DescriptionAuto & General is seeking a skilled Dispute Resolution Specialist to join our team.The role involves providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis. As a Dispute Resolution Specialist, you will be responsible for managing the investigation and response to customer disputes received directly...
-
Dispute Resolution Specialist
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeDispute Resolution SpecialistWe are seeking a skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our customer service team, you will be responsible for resolving escalated internal complaints in a fair and timely manner.Your Key Responsibilities:Investigate and respond to level 2 IDR complaints, ensuring that our...
-
Dispute Resolution Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeDispute Resolution SpecialistWe are seeking a skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our team, you will be responsible for receiving, assessing, and investigating escalated internal complaints.Key Responsibilities:Investigate and respond to level 2 IDR complaints, ensuring that our business values and...
-
Dispute Resolution Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeDispute Resolution SpecialistWe are seeking a skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our customer service team, you will be responsible for resolving escalated internal complaints in a fair and timely manner.Your Key Responsibilities:Investigate and respond to level 2 IDR complaints, ensuring that our...
-
Dispute Resolution Specialist
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeDispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our team, you will be responsible for receiving, assessing, and investigating escalated internal complaints.Key Responsibilities:Investigate and respond to level 2 IDR complaints, ensuring that our business values...
-
Dispute Resolution Specialist
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Case Manager to join our team at Auto & General. As a key member of our team, you will be responsible for providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis.Key ResponsibilitiesProvide thorough and impartial dispute resolution services to internal...
-
Insurance Dispute Resolution Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a skilled Insurance Dispute Resolution Specialist to join our team at Auto & General.The successful candidate will be responsible for receiving, assessing, investigating, and responding to all complaints and disputes referred to us.Key Responsibilities:Receive and assess complaints and disputes from customersInvestigate and resolve...
-
Insurance Dispute Resolution Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a skilled Insurance Dispute Resolution Specialist to join our team at Auto & General.The successful candidate will be responsible for receiving, assessing, investigating, and responding to all complaints and disputes referred to us.Key Responsibilities:Receive and assess complaints and disputes from customersInvestigate and resolve...
-
Dispute Resolution Specialist
1 day ago
North Lakes, Queensland, Australia Auto & General Full timeKey ResponsibilitiesAs an External Dispute Resolution Case Manager at Auto & General, you will provide support and advice to internal stakeholders on a case-by-case and issue-oriented basis.You will be responsible for managing the investigation and response to customer disputes received directly from the Australian Financial Complaints Authority (AFCA),...
-
Dispute Resolution Specialist
2 months ago
North Lakes, Queensland, Australia Auto & General Full timeJob Summary:We are seeking a highly skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our customer service team, you will be responsible for resolving escalated internal complaints in a fair and timely manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting responses that reflect our business values...
-
Insurance Dispute Resolution Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a skilled Insurance Dispute Resolution Specialist to join our team at Auto & General.The successful candidate will be responsible for receiving, assessing, investigating, and responding to all complaints and disputes referred to us.Key Responsibilities:Receive and assess complaints and disputes from customersInvestigate and resolve...
-
Insurance Dispute Resolution Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeKey ResponsibilitiesWe are seeking a skilled Insurance Dispute Resolution Specialist to join our team at Auto & General.Key Responsibilities:Receiving, assessing, and investigating all Complaints and Disputes referred.Responding to all Complaints and Disputes in a timely and professional manner.Collaborating with internal stakeholders to resolve disputes and...
-
Insurance Dispute Resolution Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a skilled Insurance Dispute Resolution Specialist to join our team at Auto & General.The successful candidate will be responsible for receiving, assessing, investigating, and responding to all complaints and disputes referred to us.Key Responsibilities:Receive and assess complaints and disputes from customersInvestigate and resolve...
-
Insurance Dispute Resolution Specialist
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeKey ResponsibilitiesWe are seeking a skilled Insurance Dispute Resolution Specialist to join our team at Auto & General.Key Responsibilities:Receiving and assessing all Complaints and Disputes referredInvestigating and responding to all Complaints and DisputesProviding excellent customer service and communicationRequirements:Strong analytical and...