Customer Service Coordinator
4 weeks ago
About Coates Hire
We are a leading provider of equipment hire solutions, with a long history of supporting customers in the construction, mining, and engineering industries.
The Role
We are seeking a Customer Service Coordinator to join our team at our Reedy Creek branch. As the first point of contact for customers, your primary goal will be to ensure that our customers receive the best possible service with their equipment solutions.
Key Responsibilities
- Addressing customer needs in person, by phone, and email
- Generating hire schedules, quotes, and invoicing
- Coordinating equipment deliveries, transfers, pick-ups, repairs, and breakdowns
- Assisting customers and colleagues in the yard with loading equipment
What We Offer
We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Access to our employee discounts, benefits, and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Requirements
To be successful in this role, you will need:
- Previous face-to-face customer service experience
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- Capability to learn and absorb technical information
- Ability to lift and no mobility restrictions
Why Join Coates Hire?
We are committed to creating a workplace that values diversity and inclusion. We welcome candidates from all backgrounds, experiences, and perspectives to apply.
Coates Hire. Equipped for You.
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