Customer Service Coordinator

1 day ago


Varsity Lakes, Queensland, Australia Coates Hire Full time

About Us

Proudly Australian owned, Coates Hire has a long history of delivering exceptional customer service and end-to-end solutions for major projects.

The Role

We are seeking a Customer Service Coordinator to join our Reedy Creek branch, providing top-notch service to our customers and ensuring their equipment solutions meet their needs.

Key Responsibilities

  1. Address customer needs in person, by phone, and email
  2. Generate hire schedules, quotes, and invoicing
  3. Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  4. Occasionally assist customers and colleagues in the yard with loading equipment

What We Offer

We provide our team members with a wide range of perks and benefits, including:

  1. Development and career progression pathways
  2. Access to employee discounts, benefits, and wellbeing programs
  3. Purchased additional leave program
  4. Novated leasing and salary sacrifice
  5. 12 weeks Paid Parental Leave in addition to the government parental leave scheme
  6. Volunteering opportunities through the Coates Foundation

What We're Looking For

We need someone with previous face-to-face customer service experience, a desire to provide amazing customer experience, and general computer skills (MS Word, Excel, Outlook).

If you've got an interest in the construction, mining, or engineering industries, we can teach you everything you need to know about equipment hire.

Our Culture

At Coates Hire, we believe in creating a workplace where everyone feels valued and included. We're proud to be implementing our Reconciliation Action Plan and committed to improving gender representation.

We also provide opportunities for growth through our leadership and development programs and support local and national charities through the Coates Foundation.

Career Growth

Coates Hire is equipped to support your career growth and development, so why not unlock your next opportunity and apply today?

Diversity and inclusion are at the heart of our culture, and we welcome candidates from all backgrounds, experiences, and perspectives to apply.

Coates Hire. Equipped for You.



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