Customer Service Coordinator Assistant

5 days ago


Varsity Lakes, Queensland, Australia Coates Hire Full time
About the Role

We are seeking a skilled Customer Service Coordinator to join our team at Coates Hire.

Key Responsibilities
  • Provide exceptional customer service and support to customers in person, via phone, and through email
  • Generate hire schedules, quotes, and invoices accurately and efficiently
  • Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns with precision
  • Assist customers and colleagues in the yard with loading equipment as needed
What You'll Get in Return
  • Competitive hourly rate of $45-$55 per hour
  • Development and career progression pathways to help you grow professionally
  • Access to employee discounts, benefits, and wellbeing program
  • Purchased additional leave program for work-life balance
  • Novated leasing and salary sacrifice for financial planning
  • 12 weeks paid parental leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation for community engagement
What We're Looking For
  • Previous face-to-face customer service experience with a passion for delivering amazing customer experiences
  • General computer skills including MS Word, Excel, and Outlook
  • Ability to learn and absorb technical information quickly
  • Capability to lift and no mobility restrictions
Why Join Us?

At Coates Hire, we value people, organisations, and communities. We're committed to improving gender representation and implementing our second Reconciliation Action Plan. We provide opportunities for growth through leadership and development programs and invest in more sustainable equipment solutions for a greener future.



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