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Desktop Support Analyst

1 month ago

Melbourne, Australia Placing Heads Full time

**_The Company_**

Our cllient's are a boutique style IT Managed Services Provider and are committed to quality customer care and service to their clients.

Due to considerable growth in the last few months they are now in the market for a stand-out IT Technician to join their warm and welcoming team of professionals.

They currently service the Melbourne, Bayside and Mornington Peninsula area and work from their home office.

**_The Role_**

The role offers a great work life balance with hours from 9:00am through to 5:30pm, Monday - Friday.

Your Responsibilities will include:

- Inhouse, remote and onsite technical support of a diverse client base.
- Managing / responding to service desk requests/ client incidents
- Resolve issues quickly to thier customer's satisfaction.
- Troubleshooting desktop and server problems for customers.
- Working effectively as part of a team
- Ticket creation and reporting for all tasks.
- Maintain regular written and oral communication with clients and their users
- Maintenance and support of server hardware and software
- Updating change documentation for client networks
- Ensure that client tickets are being closed and falling within their assigned SLA’s
- Management of MS Office 365 licensing and related tasks
- Scheduling of remote and onsite services for clients.
- Monitoring of client backup and antivirus.
- Updating internal and client work procedures as needed.
- Other tasks as directed.

Key Criteria
- Broad network knowledge (Domains, DNS, Wireless, LAN, FTP, VPN).
- At least 2 years of experience in a similar support role would be advantageous, but would look at an entry level GUN
- Strong computer diagnostic skills.
- The ability to follow through each job to completion without oversight.
- Microsoft Office 365 Administration - MS Exchange, SharePoint, OneDrive, and Teams
- Must meet a high level of professional customer service.
- Have a roadworthy vehicle and a valid driver’s license
- Excellent communication skills.
- Complete a police check and working with children check

This is a lovely opportunity for someone who is looking to work in an informal and welcoming environment, where they would be valued and respected and will love going to work.

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