E-Commerce Fulfilment Specialist

6 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $80,000 - $100,000
Job Description:

We are seeking a highly skilled and meticulous Digital Operations Specialist to join our team for 12 months.

The successful candidate will be responsible for monitoring and maintaining all online fulfilment processes, ensuring issues with online orders in our e-commerce platform are resolved in a timely manner.

Additionally, you will work within the Integrations Team to identify and resolve any issues with integrations between our e-commerce platform and other systems.

Key Responsibilities:

  • Monitor global order processing activities and perform regular system checks to identify processing errors promptly
  • Develop a thorough understanding of each fulfillment model and its technical implementation to ensure issues can be effectively resolved
  • Complete monthly reconciliations of online orders, extracting data from various sources and analysing for root causes of interruptions
  • Respond to general support enquiries relating to order processing, customer account, and checkout-related issues
  • Analyse API logs to identify error responses and validate resolution efforts
  • Respond to incidents caused by unexpected downtime or corrupted data, ensuring services are recovered and stakeholders informed
  • Identify opportunities to reduce processing errors through automation
  • Engage stakeholders to resolve aged transactions and misaligned sales in downstream systems
  • Act as point of contact with Digital Operations on issues management and communications to customer service teams
  • Coordinate Digital End-of-Month activities, including finalising open Click & Collect orders

Required Skills and Qualifications:

Experience in similar e-commerce operations roles, advanced knowledge of e-commerce platforms (preferably SAP Hybris), and strong technical skills in root cause analysis. Experience with NetSuite or similar is desirable, as well as integration of multiple cloud-based systems and associated techniques.

What We Offer:

  • Flexible working arrangements to promote work-life balance
  • Flexible Fridays during summer hours
  • Generous product discount of up to 50% and complimentary product allocation
  • Team lunches, sponsored social clubs, team events, and celebrations
  • Parental leave and vaccination leave
  • Individual training budget with access to LinkedIn training library suite and funded training programs
  • Home office set-up reimbursements
  • Short-term incentive bonus programs for applicable roles
  • Access to Employee Assistance Program and wellbeing offerings, including Headspace subscription

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