E-Commerce/Warehouse Operations

1 week ago

Melbourne, Victoria, Australia Oz Best Dealz Full time

About Us:
Oz Best Dealz is one of Australia's fastest-growing 4x4 accessories retailers with over 2000 SKUs. We operate a warehouse and e-commerce business currently powered by Neto (Maropost). With rapid growth, we're looking for an experienced operations professional to take over and streamline fulfilment, warehousing, system integrations, and shipping operations.

Your Role:
As the E-Commerce Operations & Fulfilment Manager, you'll be the backbone of our operations — overseeing how stock flows from suppliers to our warehouse to our customers.

**Responsibilities**:
Warehouse & Fulfilment
- Set up and manage warehouse zones (e.g., pick faces, bulk storage, returns)
- Design efficient picking, packing, and dispatch workflows
- Oversee day-to-day warehouse system operations and troubleshoot issues

Technology & Systems
- Manage and optimise Neto/Maropost or help us migrate if necessary
- Integrate warehouse and courier systems (Starshipit, Shippit, Machship, etc.)
- Implement automation and apps that improve efficiency and customer experience

Inventory & Purchasing
- Oversee stock levels, reordering, and supplier purchase orders
- Set up auto-alerts and replenishment rules based on sell-through rates
- Reduce dead stock and optimise inventory turnover

Shipping & Logistics
- Set up and manage shipping options, rates, and rules for our website
- Ensure courier integrations run smoothly (label generation, tracking, etc.)
- Minimise order errors, shipping delays, and fulfilment costs

Team & Reporting
- Work with or train pick/pack staff.
- Develop SOPs and training docs.
- Provide regular reports on order fulfilment KPIs, warehouse performance, and inventory accuracy

You Bring:

- 3+ years in e-commerce operations or fulfilment (4x4/retail industry a bonus)
- Hands-on experience with WMS and e-commerce platforms (Neto, Shopify, Dear, Cin7, etc.)
- Strong skills in courier integrations, shipping rules, and workflow automation
- Logical thinker with strong attention to detail and process-driven mindset
- Excellent communication and leadership skills

**Salary**: Negotiable based on experience

**Job Types**: Full-time, Temp to perm

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Fixed shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Performance bonus

**Education**:

- Advanced Diploma / Associate Degree (required)

**Experience**:

- e-commerce operations or fulfilment: 3 years (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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