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Client Relationship Specialist

3 weeks ago

Canberra, ACT, Australia beBeeTechnical Full time $120,000 - $150,000
Technical Account Manager Role

We are seeking an experienced Technical Account Manager to join our team.

  • This role will involve serving as the primary technical advisor for key customers, ensuring their success and satisfaction with our products and services.
Main Responsibilities:
  • Serve as the single point of contact for designated clients in the post-sales phase, prioritizing customer success and assisting clients in achieving their business and technical objectives.
  • Foster and maintain robust relationships with assigned clients, acting as their trusted technical advisor and primary resource for technical issues and inquiries.
  • Gain a thorough understanding of each client's business and technical requirements to provide relevant technical information, guidance, and support.
Technical Expertise:
  • Demonstrate strong understanding of data networking protocols (TCP/IP, etc), Network Security technologies (Firewall, VPN, Authentication, UTM, etc) , Routing and Switching with the ability to troubleshoot and resolve complex technical issues.
Communication Skills:
  • Possess excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
Education and Experience:
  • Bachelor's degree in computer science, engineering, or a related technical field (or equivalent experience).
  • 6+ years of experience in a technical support, account management, or similar client-facing role.

We offer a dynamic work environment where you can grow professionally. If you are passionate about delivering exceptional customer experiences and possess strong technical expertise, we encourage you to apply for this exciting opportunity.