Senior Financial Remediation Specialist

2 weeks ago


Sydney, New South Wales, Australia Experis Full time

Company Overview:

Experis is a leading recruitment agency providing top talent to various industries. We are committed to delivering exceptional results and fostering long-lasting relationships with our clients.

Salary:$90,000 - $110,000 per annum

Job Description:

We are seeking an experienced Senior Financial Remediation Specialist to join our team in Sydney or Melbourne. As a key member of our financial services division, you will be responsible for assessing and resolving complex financial complaints.

Key Responsibilities:

  • Contact customers to understand and document complaint specifics, including all relevant details.
  • Follow-up and follow-through as required via both email and telephone.
  • Request relevant information, including confidential documents, to inform assessment of complaints.
  • Document customer information and case assessment work papers and outcomes in the case management system, adhering to the required format and level of detail.
  • Draft formal 'Assessment Outcome' documents to be shared with both client and customer.

Required Skills and Qualifications:

  • RG-146 certification (all modules)
  • At least 2 years' experience in complex financial advice remediation
  • Excellent verbal and written communication skills, with a customer service orientation
  • Ability to work independently with minimal supervision

Benefits:

  • Prominent role in resolving complex financial complaints
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

Others:

Please note that this position requires RG-146 certification, which is mandatory for this role. If you have the necessary qualifications and experience, we encourage you to apply.



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