Senior Financial Remediation Specialist
2 weeks ago
Company Overview:
Experis is a leading recruitment agency providing top talent to various industries. We are committed to delivering exceptional results and fostering long-lasting relationships with our clients.
Salary:$90,000 - $110,000 per annum
Job Description:
We are seeking an experienced Senior Financial Remediation Specialist to join our team in Sydney or Melbourne. As a key member of our financial services division, you will be responsible for assessing and resolving complex financial complaints.
Key Responsibilities:
- Contact customers to understand and document complaint specifics, including all relevant details.
- Follow-up and follow-through as required via both email and telephone.
- Request relevant information, including confidential documents, to inform assessment of complaints.
- Document customer information and case assessment work papers and outcomes in the case management system, adhering to the required format and level of detail.
- Draft formal 'Assessment Outcome' documents to be shared with both client and customer.
Required Skills and Qualifications:
- RG-146 certification (all modules)
- At least 2 years' experience in complex financial advice remediation
- Excellent verbal and written communication skills, with a customer service orientation
- Ability to work independently with minimal supervision
Benefits:
- Prominent role in resolving complex financial complaints
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
Others:
Please note that this position requires RG-146 certification, which is mandatory for this role. If you have the necessary qualifications and experience, we encourage you to apply.
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